Deskside Support Technician L2

WE’RE HIRING: A DESKSIDE SUPPORT TECHNICIAN L2 AT CASABLANCA, MOROCCO!

Excis is a global IT support leader globally, driven by innovation and collaboration. We’re looking for a proactive Deskside Support Technician L2 to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day.

·        Client in 190+ countries

·        6000+ Engineers

·        200+ Enterprise Clients

What You Will Do:

• Deliver hands-on deskside and remote support by diagnosing and resolving L1/L2 issues across desktops, laptops, and workstations, including OS (Windows) failures, software installations/reinstallations, printer faults (N1/N2), and basic network/VOIP connectivity issues, ensuring all incidents are accurately logged, tracked, and resolved within SLA using ServiceNow.
  
• Execute IMAC and lifecycle management activities such as device provisioning, imaging/remastering of PCs according to client standards, hardware replacements, decommissioning, and backup/restore of user data and configurations, ensuring compliance with enterprise policies and minimizing disruption to business operations.
  
• Collaborate with cross-functional and offshore teams (N1/N2/N3 across network, security, server, and telecom domains) by escalating complex issues, supporting mobile/MDM (Intune) environments, and providing user guidance/training, while maintaining clear communication in French and English with stakeholders including VIP users.
  

What You Need:

• Proven 3+ years of deskside/IT support experience with strong exposure to enterprise environments supporting end users, including VIP support scenarios.
  
• Advanced hands-on skills in Windows OS troubleshooting, software deployment, hardware diagnostics/repair, and remote support tools (e.g., remote desktop, SCCM exposure is a plus).
  
• Practical knowledge of network fundamentals (IP, connectivity troubleshooting), VOIP systems, mobile device support (smartphones), and MDM tools such as Microsoft Intune.
  
• Experience working with ITSM/ticketing tools (ServiceNow preferred), with a clear understanding of incident prioritization, SLA management, and ITIL-based processes.
  
• Fluency in French and working proficiency in English, along with strong customer service skills, ability to work in shift rotations (3x8), and flexibility for inter-site travel with a valid driving license.
  

At Excis, your work matters. You’ll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.

Ready to make a difference and grow your career? Apply now to join Excis in Morocco and be at the forefront of IT support excellence!