Sr. Support Engineer

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a proven, trusted global provider of end-to-end, mission-critical enterprise software support, managed services and innovative Agentic AI ERP solutions, and is the leading third-party support provider for Oracle, SAP and VMware software.

Our comprehensive portfolio of unified solutions help run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database and technology software, enabling our clients to achieve better business outcomes, significantly reduce costs and reallocate resources towards strategic projects.

The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider and achieved better operational outcomes, realized billions of US dollars in savings and funded AI and other innovation investments.

Position Summary

The role of the Primary Support Engineer, SAP Integration Senior Support Engineer requires deep expertise in SAP PI/PO, along with hands‑on experience in SAP CPI, ABAP integration, and SAP Fiori.

This role will support production systems, handle complex customer issues, and act as a go‑to technical expert for integration‑related incidents and advisory requests across APAC and global customers

Essential Duties and Responsibilities

• Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP applications functionality and technology
• Provide L4‑level support for SAP PI/PO and CPI landscapes, including complex production issues and escalations
• Analyze, troubleshoot, and resolve interface failures, performance issues, and data inconsistencies
• Support and maintain integrations between:
  • SAP ECC / S/4HANA
  • SAP Cloud applications
  • Third‑party systems
• Work on SAP CPI iFlows, adapters, and monitoring (Cloud Foundry / Neo)
• Perform end‑to‑end interface analysis, including payload inspection and error handling
• Develop and debug ABAP‑based integrations (IDocs, RFCs, Proxies, BAPIs)
• Support SAP Fiori applications related to integration scenarios:
  • OData services / Gateway issues / Backend ABAP debugging
• Handle incident, problem, and advisory cases within SLA
• Participate in customer calls, RCA discussions, and escalation reviews
• Provide mentoring and guidance to junior engineers when required
• Ensure proper documentation of solutions, RCA, and best practices

Additional Duties and Responsibilities

• Other job‑related duties and responsibilities may be assigned from time to time

Education

• Bachelor Degree in Computer Science or related field or equivalent experience

Required Technical Skills

SAP Integration

• Strong hands‑on experience in SAP PI/PO:
  • Architecture (dual‑stack & single‑stack)
  • Interface development, monitoring, and support
  • Adapters: SOAP, REST, IDoc, RFC, JDBC, File
  • Mappings: Graphical, XSLT, Java
  • Message monitoring, performance tuning, error handling
• Solid experience with SAP CPI:
  • iFlow development and support
  • Adapter configuration
  • Monitoring and troubleshooting CPI flows

ABAP & Backend

• Strong ABAP debugging skills, especially for integration scenarios
• Experience with:
  • IDocs
  • RFCs
  • ABAP Proxies
  • BAPIs
  • Ability to analyze backend dumps and performance issues

SAP Fiori

• Experience supporting SAP Fiori applications
• Knowledge of:
  • OData services
  • SAP Gateway
  • Backend ABAP integration for Fiori apps
  • Ability to troubleshoot Fiori‑related integration issues

Experience

• SAP Gateway
• 10+ years of overall SAP experience
• 10+ years hands‑on experience in SAP PI/PO and Fiori/ABAP
• Practical exposure to SAP CPI and Fiori support/ABAP
• Experience working in production support / AMS / L4 support environments
• Strong understanding of ITIL‑based support processes
• Excellent problem‑solving and analytical skills

Skills

• Ability to communicate fluently in English. Additional languages welcomed
• Superb trouble‑shooting skills and tenacity in problem solving
• Passionate focus on customer support and ability to build long‑term client relationships
• Strong knowledge of key application functionality, tables, and relationships
• Deep knowledge of SAP customization / extension methodologies
• Excellent development skills using SAP toolset
• Excellent interpersonal, presentation, and communication skills – verbal & written
• Attention to detail and ability to learn quickly
• Extreme focus on client satisfaction
• Demonstrated ability to work independently and as part of a team
• Ability to work calmly and professionally in high‑pressure situations
• Ability to work remotely from a home‑based office in a virtual environment

Desired Qualifications

• Extensive knowledge of SAP PI/PO with CPI / Fiori / ABAP modules across ECC and S/4 HANA
• Knowledge of SAP Industry Solutions would be an advantage
• Knowledge of any Country Specific Solutions would be an advantage
• A consulting background, while not mandatory, would be useful
• Experience with localizations and global implementations would be an advantage

Why Rimini Street?

Rimini Street Inc. is an affirmative action-equal opportunity employer and complies with all applicable Federal, State, and Local Laws regarding recruitment and hiring.

Qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable Federal, State, or Local laws. Rimini Street Inc. offers a comprehensive compensation and benefits package to employees.

We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.

Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs: 

• Company
  • We dream big and innovate boldly.  

• Colleagues
  • We work with extraordinary people who create a culture of mutual respect and collaboration. 

• Clients
  • We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service. 

• Community 
  • We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.

Accelerating Company Growth

• Nasdaq-listed under ticker symbol RMNI since October 2017 
• Over 6,300+ signed contracts to date, including Fortune 500 and Global 100 companies
• Over 2,000 team members in 23 countries
• US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here: https://www.riministreet.com/company/awards/ 

Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law. 

To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com 

Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources.  Unsolicited resumes will be ineligible for referral fees.