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Patient Services Coordinator

4/30/2026

This role combines administrative and clinical duties, including patient scheduling, registration, and vital sign collection. The coordinator also assists with surgical procedures, manages medical supplies, and ensures regulatory compliance.

Working Hours

40 hours/week

Company Size

501-1,000 employees

Language

English

Visa Sponsorship

About The Company

University Clinical Health has more than 175 renowned physicians experienced in over 19 disciplines, from excellence in plastic surgery and ophthalmology to providing care to critically ill and premature infants at Le Bonheur Children’s Hospital and the Sheldon B. Korones Newborn Center at Regional One Health. From nephrology care in hospitals and dialysis centers to the highest quality family practice, addiction medicine and dermatology at our own clinical practice offices, University Clinical Health physicians offer primary and specialty care across the Mid-South and beyond. Our physicians serve on the faculty at the University of Tennessee College of Medicine, providing them with access to cutting-edge medical research and the latest medical treatments, and their patients with the best and most current care available. Many of our physicians have also been recognized nationally for their contributions to their respective fields by publications such as Best Doctors in America® and America’s Top Doctors®. All of our doctors are recognized experts in their fields and respected educators. If you have a medical need, a call to University Clinical Health can be your first step toward treatment.

About the Role

Description

Job Type: Full-Time

Who We Are:

As the only independent and physician-led faculty practice plan of the University of Tennessee Health Science Center, University Clinical Health (UCH) offers best-in-class clinical care through a network of 175+ providers across 19 specialties to meet the healthcare needs of the Mid-South community. UCH is a not-for-profit, non-tax-supported group practice and is here to serve the community while providing medical excellence to our patients.

Position Summary:

Responsibilities combine both administrative and clinical care services. This position can function as a Medical Office Assistant or Certified Medical Assistant and handles those duties accordingly. The multi-skilled role, includes appointment scheduling, greeting patients and visitors, registration for patients, updating demographic information, and receiving co-payments for the visit. Verifies patient information. Follows up with patients postoperatively, calls, and follows up on hospital orders.

In addition may assist in procedures, order and stock supplies, process instruments, transport implants or other surgical equipment, autoclave instruments, schedule surgical cases, follow-up with other doctors' offices, and communicate and collaborate with co-surgeons.

Performs a variety of patient care activities to assist physicians. Prepares the examination room, draws blood as needed, takes patient vital signs, and records vitals in medical charts. Must be efficient with the ability to prioritize and multi-task. Excellent communication skills are essential for this position. Ensures and maintains the confidentiality of patient information and other UCH business information per HIPAA and other compliance standards. Complies with the Code of Conduct and other established policies, including but not limited to compliance, quality, and safety. Acts under UCH’s mission at all times. Performs other related duties as assigned.

Key Results Areas (KRAs):

· Patient check-in and check-out

· Patient scheduling Ambulatory and Acute

· Precerts & Authorizations

· Surgical Orders and scheduling

· Prescription refill authorizations

· Chart preparation

· Phone triage

· Patient care

· Regulatory compliance

· Charge entry

· Coding accuracy

· Other duties as assigned

Requirements

Education & Experience:

High school diploma or equivalent Required
2- 4 years of work experience in a medical setting Required
CMA Certification Strong clinical operations experience Preferred

Key Skills

Patient SchedulingPatient RegistrationMedical Office AdministrationPhlebotomyVital Signs MonitoringSurgical SchedulingHIPAA CompliancePhone TriageChart PreparationMedical CodingAutoclave OperationCommunicationMulti-taskingPrioritizationClinical Operations