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IT Support Technician

4/30/2026

Provide IT desktop support and smart hands assistance for various technology platforms at a major hotel. Maintain end-user equipment, assist users with connected devices, and ensure accurate documentation in the ticketing system.

Working Hours

40 hours/week

Company Size

51-200 employees

Language

English

Visa Sponsorship

About The Company

Edge is an innovative provider of communications, data, systems security and business technology services. We simplify technology decision making and operation by being the single source of systems, services, and skills. Edge delivers all of the service and systems components required for turnkey fully managed end-to-end telecom and PCI-compliant IT networks for medium businesses including PBX, networking, carrier WiFi, network security, broadband connectivity, and 24/7 real-time monitoring and management. For enterprise and institutional customers Edge provides pre-sale design engineering, installation and support of large, complex networks, with a special emphasis in call center solutions that integrate voice, data, messaging, conferencing and mobility. Edge’s significant Hospitality practice includes additional fields of specialization including Virtual CTO, Pre-Opening and Technology Transition services, with its dedicated team of experts to advise, recommend, and manage all aspects of hospitality technology and IT. From initial strategy to deployment to ongoing managed services, Edge provides hoteliers with a total comprehensive solution for all technology requirements. Edge provides its services nationwide from offices in Dallas, New York, and Miami.

About the Role

Description

IT Support Technician - Hospitality

Reports to - IT Services

Location: Honolulu - Onsite

Company Description

Edge provides integrated, managed voice and data technology systems and services for small/medium businesses and enterprises.

Position Description

As an Onsite Technician at a major hotel, provide IT desktop support as well as serve as smart hands support for various 3rd party technology vendors’ platforms such as Wi-Fi, PBX, Point of Sale, etc.

Primary Responsibilities

Assist users with desktops, printers, and other connected devices.
Set up, deploy, and maintain end-user equipment
Follow up with clients to ensure resolution is complete and satisfactory
Maintain accurate, thorough, and timely information in ticketing system

Requirements

Other Responsibilities:

Willingness to become familiar with hospitality-specific systems.
Flexibility and willingness to work holidays, longer hours on a case-by-case basis, and other shifts as required.
Accommodate occasional shift changes based on coverage requirements and special events.

Required Skills & Experience:

Knowledge of Windows desktop and server operating systems, 0365, Active Directory, and Exchange.
Strong customer service and problem-solving skills, including the ability to provide diligent, prompt, and courteous responses to users’ questions or issues.

Benefits:

As a full-time employee, you’ll receive a competitive salary along with a comprehensive benefits package. This includes medical, dental, and vision coverage, 401(k)-retirement plan, paid time off (PTO), short- and long-term disability, life insurance, and opportunities for professional growth. We’re committed to fostering a collaborative and supportive work environment where you’re encouraged to contribute and grow with the company.

Key Skills

Windows desktopWindows serverO365Active DirectoryExchangeDesktop supportPrinter maintenanceCustomer serviceProblem-solvingTicketing systemWi-FiPBXPoint of Sale