Facilities Technician

ORGANIZATION 

Founded in 2003, AMI Housing is a California-based nonprofit organization whose mission is to enhance the lives of people with mental illness through housing, employment, and supportive services.  

SUMMARY OF PRIMARY JOB FUNCTIONS  

The Facilities Technician is responsible for completing tasks that ensure the community meets safety, appearance, and operational standards established by AMI Housing, Inc. The Facilities Technician is responsible for complying with the organization's operating and safety policies and procedures and for adhering to all federal, state, and local laws about the operation of the community, including Fair Housing laws.  The Facilities Technician performs general maintenance, including routine maintenance, plumbing, carpentry, and building maintenance. Additional responsibilities include tracking and logging service requests, quality unit turns, maintaining the grounds, conducting preventative maintenance, and assisting with the construction/rehabilitation of AMIH properties.   

This position will collaborate with AMIH’s Property Manager for the overall property to assist staff in achieving operational goals and resident retention by providing quality living experience. The Facilities Technician is responsible for complying with the organization's operating and safety policies and procedures and for adhering to all federal, state, and local laws about the operation of the community, including Fair Housing laws.  

This position requires driving to multiple properties within AMIH’s housing network and working within indoor and outdoor building maintenance environments, which consist of exposure to moving parts and seasonal temperature changes ranging from freezing to extreme heat.  May be exposed to high leveled places, toxic or caustic chemicals, fumes, airborne particles, dust, other possible irritants, loud noises, and risk of electrical shock.   

DUTIES AND RESPONSIBILITIES   

Examples of essential duties may include, but are not limited to, the following: 

• Maintains availability for on-call night and weekend work as required per schedule.
• Responsible for managing all aspects of the maintenance service request process, including but not limited to the timely completion of work orders within 24-48 hours, the accuracy of work, resident satisfaction, closing out all service requests promptly, and ensuring all work is completed according to AMIH’s Property management standards.
• Responds quickly and courteously to resident requests for maintenance service, troubleshooting the source, and taking appropriate action to repair and restore service by providing quality work within the community's established time standard.
• Perform maintenance repairs, preventative maintenance, and janitorial work throughout AMIH ‘s housing network, including the common area amenities of resident-occupied and vacant units, in preparation for new residents, including painting, carpet repair, and carpet cleaning. Common areas include but are not limited to amenities, driveways, parking lots, curbs, trash receptacle areas, exterior hallways, breezeways, laundry rooms, mailrooms, and any other public spaces.
• Ensures the grounds are well maintained and free of debris and litter.
• Responsible for securing unit/facility keys, company tools, and maintenance supplies and managing property maintenance inventory system.
• Initiates and implements preventative maintenance schedules and seeks ways to economize AMIH resources without compromising quality.
• Initiates ideas and means to improve property appearance and maintenance services while seeking ways to economize AMIH resources without compromising the quality of services.
• Help support the property managers with the daily activities of AMIH’s property maintenance and apply AMIH’s property management policies and procedures to all maintenance operations.
• Inform the Property Manager of any issues observed in housing units. Report any inoperable vehicles on the property, leaks, mold, injury, and criminal activity to property managers and ensure incident reports are submitted immediately.
• Follow-up on service requests to ensure customer satisfaction and maintain a positive, can-do attitude with residents, communicating potential problems to the Property Manager or designee.

Skills:    

• Knowledge and experience with general maintenance tools, supplies, and equipment such as, but not limited to, hand tools, hammers, drills, saws, pressure washers, blowers, paint equipment, chemicals, ice/snow removal equipment, ladders, landscaping equipment, sanders, and safety equipment.
• Make rapid and accurate arithmetic calculations, including addition, subtraction, multiplication, and division.
• Must multitask with attention to detail while working in a fast-paced and sometimes chaotic environment.
• Ability to plan, organize, and prioritize work.
• Basic computer skills
• Eye-hand coordination and manual dexterity are sufficient to operate various maintenance equipment and computers.

 Ability to:  

• Ability to lift below waist up to 60 pounds and above waist 35 pounds, push and pull up to 120 pounds of force.
• Specific vision abilities required for this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Navigate Stairs, various terrains, and walkways and work in small, confined spaces.
• Continuously walk or stand for extended periods.
• Continuously sit at a desk for long periods; intermittently walk, stand, bend, climb, squat, twist, and reach while retrieving or returning files or making field visits.  Intermittently twist to get equipment surrounding desk; perform simple grasping and fine manipulation; see with correctable acuity sufficient to read characters on a computer screen; hear and speak with correctable enough understanding to communicate with others.
• Understand the organization and operations of the AMIH and community partners as necessary to assume assigned responsibilities. 
• Compile and maintain extensive records and files.
• Operate a variety of office machines/computers and software systems. 

 GENERAL EXPECTATIONS:  

 It is the expectation that each AMI Housing employee will:  

• Demonstrates and maintains integrity at all times.
• Greet and welcome program participants and screen visitors. Ensure that participants and guests follow safety protocols as required.
• Treat all participants with dignity and respect, prioritize needs, and advocate for the people we serve while promoting human dignity, rights, safety, and well-being of individuals, and act quickly and calmly in emergencies.
• Be culturally responsive and work with various cultural and ethnic groups tactfully and effectively.
• Understand and apply complex laws and regulations, adhering to all applicable regulations, laws (e.g., confidentiality and mandated reporting), policies/procedures, and know and understand your job description.
• Compile and maintain extensive records and files to promptly ensure accuracy, confidentiality, and security.
• Demonstrate involvement as a team member. Establish and maintain effective working relationships with those contacted during work. Display a positive attitude and work collaboratively with participants and agency staff members. Develop close working relationships with all collaborating agencies, including property management/ landlords.
• Demonstrate ability to establish and maintain professional, cooperative working relationships with coworkers and community partners. Communicate clearly and concisely through telephone, written, and electronic methods.
• Be prepared for the workday by the designated start time; attend all assigned meetings, in-services, and training punctually. Perform work duties with minimal errors and complete all work assignments within expected timelines.
• Organize workload and determine priorities to meet assigned deadlines. Interpret, explain, and apply operating policies and procedures of assigned functions.
• Understand that positions may require employees to travel to different locations for assignments or cover other employee duties for some time.
• Type/Enter data at a speed necessary to meet job duties. 

 QUALIFICATIONS  

 Education//Background:  

• High School diploma or equivalent. 
• Bilingual fluency (English/Spanish) is preferred.
• Complete and pass pre-employment background checks (fingerprints, drug and alcohol testing, and criminal background checks).

 Work experience to include:   

• A minimum of 2 years of apartment maintenance experience.
• Basic skills and knowledge of electrical, plumbing, and general maintenance.
• Solid mechanical aptitude.
• Experience working in low-income housing programs is a plus.
• Experience working with AppFolio is a plus.
• Experience working with individuals with mental illness, drug/alcohol abuse, homelessness, or other social services is a plus.

 Licenses and Certification: 

• May need to possess a valid driver's license with a clean driving record as required by the position.
• Proof of adequate vehicle insurance and medical clearance may also be required.

 Computer Proficiency:  

• Strong computer proficiency (i.e., App Folion, Microsoft Word, Excel, PowerPoint, Outlook, SharePoint, Microsoft Teams, Zoom, Adobe, DocuSign, Google Docs, Internet, and Calendar).

 Personal Characteristics: 

• Be welcoming and supportive. Displays a solid desire to advance the agency’s mission and help people with mental illness improve their lives by becoming independent, successful community members.
• Solid interpersonal skills with the ability. To effectively communicate and interact with all levels of personnel and members of the general public.