Project/Program Manager – Banking Solutions

Description

Job Summary: We are seeking a highly skilled Project Manager to lead delivery of innovative banking technology solutions. This role blends project and program management expertise with strong technical acumen to plan, execute, and govern complex initiatives across multiple teams and stakeholders. The Project Manager will own end-to-end delivery, scope, schedule, dependencies, risks/issues, quality, and release readiness, ensuring projects are delivered on time, within agreed scope, and aligned to regulatory and operational needs in a highly controlled financial services environment.

About Servbank:

Founded in 1994, Servbank is a banking institution with local roots and national reach. We were built on a foundation of community-orientation, which ensures that no matter who we serve, we do so with the human touch that marks the gold standard of service. We work with individuals, businesses, and communities, so that whether you’re a student, a homeowner, a small business owner, or a community leader, we can help you fulfill your goals. Come create excellence with Servbank.

Key Responsibilities:

1. Delivery Leadership and Execution:
   • Lead end-to-end project execution from initiation through closeout, partnering with business and technology leaders to deliver measurable outcomes.
   • Build and manage integrated delivery plans (scope, milestones, critical path, dependencies, resourcing) across discovery, build, test, and release activities.
2. Project Planning, Controls, and Governance:
   • Establish delivery controls including RAID logs, decision logs, dependency tracking, and change control to protect scope and timelines.
   • Run execution cadences (standups, sprint/iteration planning, backlog refinement, release readiness, and executive status reviews) with clear action items and follow-through.
3. Stakeholder Management and Requirements Alignment:
   • Facilitate workshops with business lines, compliance, operations, and technology stakeholders to define objectives, in-scope deliverables, assumptions, and acceptance criteria.
   • Partner with business systems team/vendors to translate needs into implementable epics/stories and maintain end-to-end traceability through test and release.
4. Project and Delivery Management:
   • Lead end-to-end delivery planning (scope, schedule, dependencies, resourcing, and milestones) across discovery, build, test, and release activities.
   • Drive execution rituals and delivery governance (backlog refinement, sprint/iteration planning, status reporting, risk/issue management, and change control) while coordinating cross-functional teams (engineering, IT, business analysts, marketing, compliance, operations, and sales).
5. Program Management and Cross-Workstream Coordination:
   • Own program-level planning across multiple workstreams and releases, ensuring alignment to business outcomes, regulatory timelines, and technology strategy.
   • Monitor program health (schedule, scope, quality, budget where applicable, and benefits realization), escalating risks and tradeoffs with clear options and recommendations.
6. Quality, Testing, and Release Readiness:
   • Coordinate end-to-end testing and validation (SIT/UAT/performance/security as applicable), ensuring entry/exit criteria are met and defects are triaged to closure.
   • Drive release readiness activities (cutover plans, implementation runbooks, go/no-go, communications) to ensure stable, compliant production deployments.
7. Stakeholder Communication:
   • Provide clear, concise status reporting and communications to technical and non-technical stakeholders, translating risks/impacts and driving timely decisions.
   • Manage stakeholder forums and steering committees; coordinate with vendors, audit/compliance partners, and (as needed) regulatory stakeholders.
8. Risk, Issue, and Change Management:
   • Proactively identify, assess, and mitigate delivery risks; manage issues to resolution with owners, dates, and escalation paths.
   • Manage scope changes through intake, impact analysis, approvals, and re-baselining to protect commitments and ensure transparency.
9. Technical Acumen and Continuous Improvement:
   • Partner with architects and engineers to understand solution designs, integration patterns, data flows, and non-functional requirements (security, resiliency, performance) and reflect them in delivery plans.
   • Continuously improve delivery processes (templates, tooling, metrics, retrospectives) to increase predictability and speed while maintaining controls required in regulated banking environments.

Requirements

• Extensive experience with banking applications and core banking processes (e.g., Fiserv DNA, Commercial Center, Salesforce/nCinco, Pep Plus etc..).
• Strong understanding of banking technology ecosystems and operational workflows.
• Proven track record of delivering projects within regulated financial environments, including coordination with risk, audit, compliance, and information security.
• Minimum of 5+ years of experience in project management and/or program management delivering technology initiatives (banking/financial services preferred).
• Demonstrated success delivering complex, cross-functional initiatives involving integrations, data, security, and multiple stakeholder groups.
• Strong technical background with knowledge of software development processes, banking systems, and cybersecurity.
• Strong analytical and structured problem-solving skills, with the ability to drive decisions using data, tradeoff analysis, and clear recommendations.
• Excellent cross-functional leadership skills (often without direct authority), with the ability to align teams, drive accountability, and remove blockers.
• Hands-on experience with Agile and/or Waterfall delivery methods, and proficiency with delivery tools (e.g., Jira/Azure DevOps, Confluence/SharePoint, MS Project/Smartsheet).
• Exceptional communication and executive presence, with the ability to tailor messaging for engineers, business leaders, and senior executives.

EEO Statement:

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.