Dispatcher

Description

We’re small-town techies and Kansans at heart, committed to helping our communities thrive through fast, reliable internet. We didn’t start broadband to build a business—we built a business to bring broadband to Kansans. When you call us, you’ll reach a real, local person who cares.

We offer an inspiring environment with meaningful work, where employees are encouraged to think creatively and deliver exceptional service.

A Day in the Life as a Dispatcher

A Dispatcher plays a critical role in real-time field operations as we expand our footprint across the state of Kansas. They serve as the central command point for wireless and fiber installations and service calls through actively coordinating technicians, managing routes, and responding to changes throughout the day. Dispatchers focus on same-day execution, ensuring technicians are deployed efficiently, jobs stay on track, and customers remain informed.

Location and Schedule

This role is remote or hybrid with occasional travel to Buhler or Wichita as required for meetings, training or other activities.

Standard Hours: Monday – Friday, 7:30 AM – 4:30 PM.
On-Call Support: To ensure continuous service for our customers, this role participates in a team rotation for Saturday coverage from 7:00 AM – 4:00 PM.  

What You'll Do

Key responsibilities include:

• Dispatch and monitor field technicians in real time for wireless and fiber installations and service calls. 
• Adjust technician routes and assignments throughout the day based on priority, delays, and capacity.
• Serve as the primary point of contact for field teams, providing direction, updates, and support.
• Communicate proactively with customers regarding appointment updates, delays, or changes.
• Partner with Sales, Construction, and Operations to ensure accurate job readiness and execution.
• Quickly resolve field issues, scheduling conflicts, and service disruptions as they arise.
• Track job progress and ensure timely completion while maximizing technician productivity.
• Maintain accurate records of dispatch activity, job status, and technician performance.
• Support scheduling functions as needed, with primary focus on real-time operations.

What We're Looking For

Required Qualifications:

• 2+ years of experience in dispatching, logistics coordination, scheduling, or similar operational roles.
• Strong communication skills with the ability to give clear, concise direction in fast-paced situations.
• Proven ability to think critically and make quick decisions under pressure.
• Experience in a fast-paced, customer-facing or operations-driven environment.

What Will Help You Stand Out

• Previous dispatch or field coordination experience (telecommunications preferred).
• Familiarity with dispatching, routing, or workforce management systems.
• Experience supporting field service teams or technicians.
• Familiarity with scheduling software or CRM systems.

Desired Attributes

Beyond the qualifications, these attributes are what make someone a great fit for our team:

• Detail-oriented with a high level of accuracy in record-keeping and planning.
• Adaptable to changing priorities and able to maintain a positive attitude under pressure.
• Relationship-focused with a commitment to building positive connections with customers and internal teams.
• Organized multitasker with the ability to prioritize tasks effectively.

IdeaTek offers a culture where employee strengths are highlighted and recognized. A few of the key ways we strive to make employees feel valued include:

• Competitive base pay with discretionary quarterly bonus incentives. Quarterly bonuses are based on company-wide performance in combination with individual performance. 
• Competitive benefits packages including medical, dental, life, and vision, along with 401k match 
• Employee coaching and counseling services at no cost to employee, spouse, and children
• Tuition reimbursement for continuing education related to your individual growth goals
• Community engagement and volunteer opportunities

This role is not eligible for Visa sponsorship.

This role is not eligible for relocation.

Salary and benefits commensurate with experience.

Equal Opportunity Employer.