Rental Return Agent

Description

We are currently hiring for second shift Kiosk Rental Agents at our Salt Lake City International Airport.

As a kiosk counter agent, you will be greeting and assisting customers through the rental return process ensuring a smooth and safe traffic flow. You will walk around the vehicle and look for damage, check mileage, fuel level, and close out contracts.  Earn incentives closing contracts and discovering damage done to vehicles.

This position will be working a swing shift i.e. 4PM-12AM.

Full Time Benefits:

• Lucrative incentives.
• Full benefits after 60 days of employment.
• Paid time off.
• Paid vacation hours.
• Paid holidays.
• Opportunities for career advancement within the company.
• 401K retirement benefits with company match.
• Build your skillset. 

Key Responsibilities:

Customer Service: Assist customers with rental return and rental processes, address inquiries, and resolve any issues that arise.

Inventory Management: Monitor and manage inventory of rental vehicles, including logging vehicle returns and checking for damage or cleanliness. 

Sales: Promote upgrades to a more premium car; advising customers on protection product services and additional services to enhance the customer experience.

Data Entry: Enter and update customer information, rental agreements, and other relevant data into the system accurately and efficiently.

Problem Solving: Address any issues that arise, such as customer disputes, vehicle disputes, vehicle availability, or system malfunctions.

Compliance: Ensure all operations comply with company policies and procedures, as well as local regulations.

Communication: Coordinate with staff to ensure a smooth transition and effective handover of responsibilities.

This description is not an all-inclusive description. Incumbent may be subject to additional tasks and responsibilities that management deems appropriate.

Family owned and operated for over 45 years we are the largest car rental franchise in the United States. Hands down we have the best and most confident team in the industry. We are a global brand combined with entrepreneurial benefits. We don’t believe in many levels of hierarchy. From our corporate office to every location, each employee is essential to our operation. People are our greatest asset.

Requirements

• High school diploma or equivalent required.
• Previous experience in a customer service, retail, or hospitality; within the car rental industry is ideal.
• Ability to work independently with minimal supervision.
• Excellent communication and interpersonal skills.
• Ability to handle stressful situations calmly and efficiently. 
• Valid driver’s license with clean driving record (no more than 2 incidents/accidents in last 3 years). If under 21 must have a clean driving record.
• Must be 18 years of age and legally authorized to work in the United States.
• Hiring is contingent on passing a complete background check and drug screen.