Question
2-5

Auto Service Advisor

5/3/2026

The Service Advisor is responsible for greeting customers, assessing service needs for commercial vehicles, and managing the workflow between customers and technicians. They also prepare estimates, handle invoicing, and ensure high levels of customer satisfaction through professional follow-up.

Salary

90000 - 125000 USD

Working Hours

40 hours/week

Company Size

51-200 employees

Language

English

Visa Sponsorship

No

About The Company
The All American Auto Mall in Old Bridge is one of the largest and most successful in the Northeast. We are comprised of Ford, Subaru, Isuzu, Jerr-Dan Tow Trucks and Blue Advantage Certified Used Cars. Proudly part of the All American Auto Group. We the #1 Ford Dealership in NJ, which also ranks #2 in the East Region and in the Top 50 in the country. Our Commercial Truck Center (Ford, Isuzu & Jerr-Dan) is one of the largest in the Northeast with over 400 Commercial Work Trucks and Vans in stock and ready to sell. All American Ford in Old Bridge is one of the most awarded Ford dealerships in the country; Ford Presidents Award Recipient for Excellence in Customer Service & Sales, Ford Credit Partners in Quality Award Recipient for Volume and Excellence in Customer Financing, Top 50 Volume Ford Dealer, Top 100 Volume Ford Credit Financing and Top 25 Volume Ford Commercial Dealer. Our Subaru dealership is growing faster than ever before with a large inventory and the best staff we've ever had. We've now won the prestigious Subaru Love Promise Customer & Community Commitment Award for 3 years running. It is the highest honor from Subaru. In early 2018, we purchased Nussbaum Wreckers & Carriers of Hasbrouck Heights, which was a Jerr-Dan Tow Truck distributor. The location was closed down and All American Jerr-Dan in Old Bridge was born. We already have one of the largest inventories of Jerr-Dan Tow Trucks in the region and are out to be the #1 Jerr-Dan distributor in the country. In late 2017, we were chosen by Motor Trend to open up a Certified Used Car Center backed by their prestigious name - one of only 40 in the country. Motor Trend doesn't just give their certification to any dealership to sell. The Motor Trend Certification program is like none other in the industry and provides benefits on all our used vehicles such as a 6 year/7,500 mile limited warranty, EasyCare KeyCare, a 72 hour exchange policy and the Motor Trend Best Value Guarantee.
About the Role

Description

Service Advisor – Ford Pro 


Join the All American Ford team as a Service Advisor. We are committed to providing exceptional service and support to our commercial clients, and we are looking for a dedicated professional to help us maintain our reputation for excellence. If you have experience and a passion for customer service, we encourage you to apply.



Requirements

 Key Responsibilities:

- Greet customers and assess their service needs for Ford Pro commercial vehicles

- Provide detailed explanations of repair and maintenance services

- Schedule service appointments and manage workflow efficiently

- Coordinate with technicians to ensure timely and accurate repairs

- Prepare and review service estimates and invoices

- Maintain accurate records of customer interactions and service history

- Upsell additional services and products when appropriate

- Ensure customer satisfaction through professional communication and follow-up


Skills and Qualifications:

- Proven experience as a Service Advisor, preferably with Ford vehicles

- Specific experience with Ford Pro commercial vehicles is highly desirable

- Strong knowledge of automotive repair and maintenance procedures

- Excellent communication and interpersonal skills

- Ability to work in a fast-paced environment and manage multiple priorities

- Detail-oriented with strong organizational skills

- Customer-focused attitude with a professional demeanor

At All American Ford, we foster a collaborative and growth-oriented environment. We offer competitive compensation, ongoing training, and opportunities for career advancement. Join us and be part of a team dedicated to delivering outstanding service to our commercial vehicle customers.

Key Skills
Customer serviceAutomotive repairMaintenance proceduresCommunicationInterpersonal skillsWorkflow managementService estimationInvoicingUpsellingOrganizational skillsDetail-orientedProblem solving
Categories
Customer Service & SupportTradesTransportationRetail
Benefits
Competitive compensationOngoing trainingCareer advancement opportunities
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