Service Supervisor (Gilmore/Rempapa)

5/3/2026

The Service Supervisor will manage daily restaurant operations, including guest relations, POS system operation, and table service. They are also responsible for supporting kitchen operations, maintaining sanitation standards, and processing delivery orders.

Working Hours

40 hours/week

Company Size

201-500 employees

Language

English

Visa Sponsorship

About The Company

The food and lifestyle division of OUE Limited (SGX-ST: “OUE”), OUE Restaurants is on a mission to create genuine and exceptional dining experiences that cater to a diverse range of diners in Singapore and overseas. The Groups growing portfolio features a distinct host of restaurants and bars - from fine and bespoke, to fast and casual. Across Singapore, Hong Kong, and Japan these include: Chatterbox, Chatterbox Express, Chatterbox Cafe, Vue, Hashida, Takayama, Hanare by Takayama, Shisen Hanten, Rempapa by Damian D’ Silva, Alfafa, Fufu Pot, Chen's Mapo Tofu, Delifrance, and Maxx Coffee.

About the Role

Assist in the first point of contact between guests and the restaurant through inquiries via phone, email, or online bookings.
Attend to inquiries and provide relevant information to secure future business or filter incoming inquiries to the relevant department for follow-up
Manage and operate POS systems, including all card and cash transactions
Assist in taking guest orders, recommending menu specialties, and upselling promotions
Check and ensure bills’ accuracy before printing it for guests.
Balance cash floats at the start and end of each shift, maintaining financial integrity.
Set up tables and service areas according to SOP
Assist in clearing tables and dishes from the dining area and side stations
Support the team and attend to guest inquiries/feedback politely and professionally
Assist in beverage preparation and support daily kitchen operations.
Follow and ensure appropriate personal hygiene and sanitation procedures are met
Assist in self-collection take-away services for guests, wrapping and packing food products to ensure they are in good condition before being handed to guests
Handle delivery platform apps and process orders promptly and effectively
Any other duties as assigned by Management

At least 2 years of work experience as a Captain or Supervisor in Asian culinary.
Excellent communication skills; verbally and in writing.
Strong problem-solving skills with the ability to handle customer complaints effectively and with empathy.
A team player to work collaboratively in a team environment.
Positive “can-do” attitude, motivated, passionate.
Ability to work in a fast-paced environment.
Proficiency in POS systems and online booking systems (I.e., Chope).
Willingness to work shift hours, weekends, and public holidays.

Annual Leave, Family Care Leave, Paid Medical Leave
Annual Wage Supplement
Performance Bonus & Annual Salary Increment
Group Medical, Hospitalisation & Dental Insurance
Long Service Award
Professional Growth & Development
Education Assistance
External Training Sponsorship
Staff Discounts
Staff Referral Scheme
Staff Meals Provided

Key Skills

Customer ServicePOS SystemsUpsellingCash HandlingTable ServiceBeverage PreparationKitchen OperationsFood SafetySanitationProblem-solvingCommunicationTeamworkOnline Booking SystemsChopOrder Processing