Customer Service Assistant

5/3/2026

The Customer Service Assistant will serve as the primary point of contact for customers, handling inquiries via phone, email, and chat. They are also responsible for resolving complaints, maintaining interaction records, and assisting with order processing.

Salary

17 - 27 USD

Working Hours

40 hours/week

Company Size

51-200 employees

Language

English

Visa Sponsorship

About The Company

Welcome to Signal Tru Brand – where passion meets purpose, and creativity reigns supreme! We’re not your average PR and branding agency. We’re a dynamic team of storytellers, trendsetters, and problem solvers on a mission to revolutionize the way brands connect with their audience. Our Story Signal Tru Brand was born out of a shared vision – a vision to disrupt the status quo and redefine the art of storytelling in the ever-evolving world of PR and branding. Founded by a group of industry veterans with a penchant for innovation and a knack for thinking outside the box, we set out to create a company that not only delivers results but also sparks joy, ignites curiosity, and inspires change. Our Philosophy At Signal Tru Brand, we believe that behind every great brand is a great story waiting to be told. We’re firm believers in the power of authenticity, creativity, and strategic thinking to captivate hearts, minds, and imaginations. Whether it’s crafting compelling narratives, building meaningful relationships, or navigating the ever-changing media landscape, we’re committed to helping brands find their voice and stand out in a crowded marketplace.

About the Role

Company Description

Welcome to Nexxaworks, where creativity, strategy, and innovation come together to craft marketing solutions that truly make a difference. We’re not your average marketing firm – we’re your growth partners, your storytellers, and your biggest cheerleaders.

Job Description

Position Overview

We are seeking a dedicated and enthusiastic Customer Service Assistant to join our dynamic team. In this role, you will be the first point of contact for our valued customers, providing exceptional service and support to ensure a positive customer experience. The ideal candidate will possess strong communication skills, a friendly and approachable demeanor, and the ability to handle various customer inquiries efficiently and professionally.

Key Responsibilities

Respond promptly and professionally to customer inquiries via phone, email, or chat.
Provide accurate information about products, services, and company policies.
Resolve customer complaints and issues efficiently to ensure customer satisfaction.
Maintain detailed records of customer interactions and transactions.
Assist with order processing and tracking shipments when necessary.

Qualifications

Requirements

Excellent verbal and written communication skills.
Strong problem-solving and conflict resolution abilities.
Ability to remain patient and professional under pressure.
Basic computer proficiency and familiarity with customer service software.
High school diploma or equivalent; additional education is a plus.

Additional Information

Competitive salary package
Opportunities for professional growth and career advancement
Collaborative and innovative work environment
Skill development through hands-on experience and mentorship
Exposure to diverse projects and industry-leading clients

Compensation: USD 17 - USD 27 - hourly

Key Skills

Customer serviceCommunication skillsProblem-solvingConflict resolutionComputer proficiencyOrder processingData entry