A321XLR Field Service Representative

ATEXIS - AN ALTEN COMPANY

ATEXIS, 100% owned by ALTEN group, is an engineering services company specialized in Customer Support & Services, dedicated to optimize life in service of complex system through availability increase & maintenance cost & time optimization.

With 1000+ collaborators all around the world, ATEXIS supports major industry players in the following sectors: Aerospace, Railway, Naval, Defense & Energy

We are looking for an Engineering Focal Point and Operational Advisor to join our company!

Job Purpose

Provide on-site technical support to airlines operating the Airbus A321XLR, ensuring safe operations, quick issue resolution, and high aircraft availability.

Main Responsibilities

• Technical support
  • Assist airline maintenance teams with troubleshooting and repairs
  • Provide guidance on aircraft systems and procedures
• On-site representation
  • Act as the link between the airline and Customer
  • Support entry-into-service and early operations
• Issue resolution
  • Analyze technical problems and coordinate solutions
  • Escalate complex issues to engineering teams
• Operational support
  • Help minimize Aircraft on Ground (AOG) situations
  • Support maintenance planning and best practices
• Documentation & reporting
  • Prepare technical reports and track recurring issues
  • Ensure compliance with procedures and regulations
• Training & guidance
  • Provide basic on-the-job training to airline staff
  • Share updates on new procedures or modifications

• Experience in aircraft maintenance or engineering (Airbus narrow-body preferred)
• Strong knowledge of aircraft systems and troubleshooting
• Background in airline or MRO environment
• Good communication and problem-solving skills
• Willingness to travel or be based at customer site

What we offer

• Access to exciting projects in key sectors:Defence, Transport, Telecom, Finance
• A diverse client base: Collaborations with both large corporations and smaller players across the Netherlands
• A real career development plan: Continuous training, coaching, daily knowledge sharing
• An innovative and collaborative environment

About ALTEN

ALTEN is a world leader in engineering and technology consulting, with over 57,700 employees in more than 30 countries. We support major companies in their innovation, R&D, and digital transformation projects across sectors such as automotive, aerospace, energy, finance, life sciences, and telecommunications.

Present in the Netherlands for over 20 years, ALTEN Nederland operates from its offices in Eindhoven, Capelle aan den IJssel, Apeldoorn, Groningen and Amstelveen. Today, with a team of 600+ consultants, ALTEN Nederland offers a wide range of expertise across Engineering and IT fields. From Automotive to Railway, and Defence to Aeronautics, our experts deploy their knowledge to provide innovative solutions in a dynamic and forward-thinking environment.