Technical Support Analyst II

Description

Keep Systems Running. Keep People Supported. Make an Impact.

Location: Puyallup Tribal Health Authority | Tacoma, WA | On-Site

Primary Schedule: Full-Time | Mon - Fri, 8:00 AM - 5:00 PM

Hiring Range: $27.45 - $28.83 per hour

Position Close Date: May 15, 2026

Are you the go-to person when technology goes sideways? Do you enjoy solving problems, helping people, and making systems run smoother than ever? The Puyallup Tribal Health Authority (PTHA) is looking for a Technical Support Analyst II who brings both technical expertise and a customer-first mindset to support our healthcare environment.

In this role, you’ll be more than just IT support — you’ll be a trusted partner to staff, ensuring the technology behind patient care is reliable, secure, and efficient.

What You’ll Do:

• Serve as the first point of contact for IT support by responding to Help Desk requests, documenting and routing tickets, and ensuring timely resolution or escalation
• Troubleshoot and resolve hardware, software, network, and medical device issues by identifying root causes and implementing effective solutions
• Install, configure, maintain, and deploy PCs, printers, applications, and other technology in a healthcare environment
• Monitor system performance, reliability, and security; assist with system maintenance, patching, imaging, and automation deployments
• Support user account management across multiple systems, including Active Directory and other applications
• Communicate clearly with end users, provide training, and keep stakeholders informed throughout the support process
• Maintain accurate documentation, inventory, and reporting related to systems, assets, and support activities
• Coordinate with vendors and escalate complex or urgent issues as needed
• Research and recommend improvements to technology, systems, and processes to enhance overall performance and user experience

What You Bring:

• Bachelor’s degree in an IT-related field -OR- six (6) years of progressively responsible IT experience
• Minimum two (2) years of PC troubleshooting experience
• Minimum two (2) years of end-user support experience
• Required Certification: Microsoft Specialist certification in current Windows OS -OR two (2) current CompTIA certifications

Why PTHA?

We are more than a clinic — we're a culturally grounded, patient-first health and wellness center serving the Indigenous community. We value teamwork, integrity, and community well-being. Here, your work has meaning.

• Work in a mission-driven, accredited organization
• Serve a close-knit patient population in an urban reservation setting
• Enjoy opportunities for professional development and training
• Experience a strong support system and inclusive team culture

PTHA Employee Benefits:

• Supportive environment that values a healthy work/life balance
• Medical/Dental/Vision monthly premiums paid 100% by PTHA for employees (health coverage begins the first of the month following hire date)
• (13) annual leave (vacation) days + (13) annual sick leave days
• (18+) annual paid holidays including a birthday holiday
• 401(k) with annual profit-sharing contributions after (2) years of service
• Life and AD&D insurance coverage
• Have student loans? PTHA is an approved loan repayment site for various student loan programs

If you’re ready to use your IT skills to support people, purpose, and community, we invite you to apply and be part of something meaningful.

In accordance with federal law, Native American Preference in employment applies and job placements are given on a competitive basis, using job related factors.