Workforce Scheduler

Location: Warrnambool or Colac, Victoria

Employment Status: Full-time, Permanent
Classification: $38.65 - $41.45 p/h - SCHADS Award Level 3
Job Number: 3146

Hey you!

Are you a pro at juggling rosters, solving puzzles, and making sure everything runs like clockwork? We’re on the lookout for an organised and proactive Workforce Scheduler to help keep our Disability and Aged Care services running smoothly across Victoria and Tasmania. If you thrive on creating efficient, people-centred rosters and love the idea of supporting teams that make a real difference in people’s lives, we’d love to hear from you!

At genU, we’re a profit-for-purpose organisation, reinvesting our success back into programs to create real social impact. From disability and aged care support to community-focused initiatives, we’re here to help people live their best lives.

We're open to flexible hours, part-time, or job share arrangements – because great people thrive in different ways

What you’ll do

As a Workforce Scheduler, you’ll play a key role in planning, preparing, and managing rosters that ensure clients receive high-quality, consistent care.

Additionally, you will:

• Develop and maintain efficient, compliant rosters that align staff availability with client needs and funding agreements.
• Work collaboratively with Service Delivery Leads, Regional Managers, and program teams to ensure workforce coverage across multiple programs.
• Support a seamless client experience by delivering timely, professional, and client-focused scheduling support.
• Respond to real-time scheduling issues, coordinate shift changes, and minimise service disruption.
• Maintain accurate data in workforce management systems and ensure compliance with relevant awards, policies, and procedures.
• Contribute to continuous improvement by identifying opportunities to streamline processes and enhance efficiency.

What you’ll bring

You’re a natural organiser and communicator, with strong problem-solving skills and a focus on delivering great outcomes for both clients and staff.

You’ll also have:

• Certificate III or IV in Business Administration, Health, Community Services, or a related field (essential)
• Experience in workforce scheduling, rostering, or resource allocation, including the use of Carelink ideally in aged care, disability, or healthcare
• Proficiency in scheduling systems and Microsoft Office Suite
• Excellent attention to detail, time management, and communication skills
• Knowledge of industrial awards and relevant compliance frameworks
• A commitment to safe work practices and a client-first approach
• Current NDIS Worker Screening Check and NDIS Worker Orientation Module (required)

Why you’ll love working at genU

At genU, our differences make us stronger. We celebrate diversity and value the unique perspectives everyone brings.

We’re committed to creating a welcoming, safe, and respectful environment where every person feels valued and supported to thrive.

You’ll also enjoy:

• Flexibility – full time, part time, or job share arrangements available
• Discounts – savings at 450+ retailers including Coles, Woolworths & JB Hi-Fi
• University Study Discount – 25% off undergraduate and postgraduate courses at Torrens University
• Purchased leave options – buy additional annual leave for better work-life balance
• Wellbeing support – 24/7 access to a holistic Employee Assistance Program
• Salary packaging – up to $15,900 tax-free plus meal/entertainment benefits

Ready to make a difference? Click apply to complete your application.

Don’t wait to apply! We are reviewing applications as they come in.

Click Apply to submit your application today.
We’re reviewing applications as they come in, so don’t wait!

We are committed to an inclusive and accessible recruitment experience for all candidates. If you require support or adjustments (including copies of recruitment materials in accessible formats), then contact recruitment@genu.org.au or 03 5249 6119.

Note: Current genU staff should apply via the staff intranet.