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Patient Advocate

5/6/2026

The Patient Advocate manages patient flow by scheduling appointments, greeting clients, and handling phone calls. They are also responsible for gathering insurance and income information to assign sliding fee scales.

Working Hours

40 hours/week

Company Size

11-50 employees

Language

English

Visa Sponsorship

About The Company

The AllWays Community Health Center is a nonprofit, community-based organization that provides compassionate, high-quality health care for all. We accept all patients; those without insurance as well as those with Medicare, Medicaid, and private insurance. We also offer a Sliding Fee Scale for those who qualify. Our Services Comprehensive medical, dental, and mental health care Well-child care, screening and immunizations OB care Visual acuity and hearing screening Cholesterol screening Prenatal and postpartum care Referrals for mammography and radiology Nutritional and educational services Physical therapy Case management for patients needing help with social services An onsite pharmacy for those that qualify Prescription assistance services

About the Role

Description

Job Summary:

This Patient Advocate is responsible for maintaining the scheduling of patients, obtaining correct patient income and insurance information, answering phones, and interacting in a positive manner with all clients. The Patient Advocate works in a fast-paced environment and must be able to multitask and accommodate frequent interruptions. A warm, friendly and engaging personality is a must, and interacting in a positive manner with all clients. The Patient Advocate is, in essence, responsible for the efficient and effective functioning of the clinic from the standpoint of patient flow.

Essential Functions:

Greet Patients.
Schedule appointments.
Call appointment reminders to patients.
Assure patient paperwork is complete.
Answer telephone.

Requirements

Ability to work well with the public.
Pays attention to detail.
On site during clinic hours.
Communicates effectively.

Specific Responsibilities:

Represent the clinic to the community in a consistently positive and effective manner.
Greet public in a positive, polite manner.
Maintain a neat work and reception area.
Assist patients in completion of paperwork as needed.
Gathers pertinent information including, but not limited to, patient demographics, information regarding income, insurance and residency and medical history.
Updates patient information as needed.
Answers telephone and handles calls in a friendly, professional manner.
Records messages accurately for personnel not available.
Conducts patient satisfaction surveys.
Maintains open communications with clinic staff.
Able to utilize electronic health record software correctly.
Schedules patients in an appropriate manner.
Gathers proof of income and assigns sliding fee scale appropriately.

Physical Demands:

Physical Abilities

Stand Occasionally

Walk Occasionally

Sit Constant

Handling/Fingering Frequently

Reach Outward Frequently

Reach above Shoulder Frequently

Climb Not Applicable

Crawl Not Applicable

Bend Occasionally

Push Pull:

12 lbs or less Occasionally

13-25 lbs Occasionally

26-40 lbs Occasionally

41-100 lbs Occasionally

Lift Carry:

10 lbs or less Occasionally

11-20 lbs Occasionally

21-50 lbs Occasionally

51-100 lbs Occasionally

Over 100 lbs Occasionally

Key Skills

Patient SchedulingInsurance VerificationCustomer ServiceMultitaskingElectronic Health RecordsPatient DemographicsCommunicationAttention To Detail