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Universal Banker

5/6/2026

The Universal Banker manages member service and transaction functions while promoting Credit Union products to build strong member relationships. Responsibilities include processing deposits, resolving account inquiries, and supporting daily branch operations in compliance with security standards.

Salary

22.5 - 27 USD

Working Hours

40 hours/week

Company Size

51-200 employees

Language

English

Visa Sponsorship

About The Company

At SCU Credit Union, we believe in more than just banking. We’re dedicated to building connections, empowering success, and enriching the communities of Massachusetts and Rhode Island. Whether you’re a prospective employee, a local business owner, or a community member, SCU is here to help you achieve more. For Prospective Employees At SCU, you’re not just joining a team—you’re becoming part of a collaborative, supportive environment where your ideas are valued and your growth is nurtured. We pride ourselves on offering professional development opportunities and a workplace where your skills can shine. When you join us, you’re making a meaningful difference for our members and the community, all while building a rewarding career with a credit union that’s invested in your future. For Local Business Owners We’re more than just a financial institution—we’re your partner in success. From business checking accounts and lending options to merchant services, our tailored financial solutions are designed to meet your goals. At SCU, you won’t just be another account. You’ll be an essential part of our shared mission to strengthen the local economy, and we’ll work alongside you to see your business thrive. Why SCU? Our deep roots in the community, local expertise, and commitment to service set us apart. With great rates, knowledgeable staff, and branches conveniently located in Sharon, Mansfield, North Attleboro, Foxborough, East Walpole, Taunton, and Brockton, SCU proudly serves our neighbors across Massachusetts and Rhode Island. Be part of something bigger. Whether you’re seeking a career with purpose, a partner for your business, or a trusted financial institution, SCU Credit Union is here for you. Explore career opportunities or start your partnership with SCU today. Learn more at scucu.com Equal Housing Lender. SCU Credit Union is insured by both the National Credit Union Association (NCUA) and Massachusetts Shared Insured Corporation (MSIC).

About the Role

Description

Join SCU Credit Union, a financial institution committed to helping members achieve financial success through friendly customer service, strong community involvement, and a supportive workplace where employees can grow and thrive.

We’re looking for a passionate Universal Banker to deliver outstanding customer service, build lasting relationships, and support daily branch operations. In this role, you’ll assist members with transactions, recommend financial products and services, and help create a positive banking experience while maintaining compliance with security and regulatory standards.

What You’ll Do:

• Process deposits, payments, and other banking transactions

• Build and deepen member relationships through proactive engagement and needs-based conversations

• Educate members on digital banking tools and services

• Resolve account inquiries and provide exceptional customer service

• Refer members to appropriate specialists for additional services

• Support daily operations, branch opening/closing, and assist with loan processing

• Support branch sales and service goals through strong member relationships

Requirements

What We’re Looking For:

• Strong cash handling, customer service, communication, and interpersonal skills

• Working knowledge of (or willing to learn) banking operations, products, and regulations

• Ability to work independently and within a team

• Ability to apply strong analytical skills in reviewing information and data

Why Join Us?

• Supportive team environment

• Opportunities for career growth

• Comprehensive training

• Community-focused workplace

• Excellent benefits package including health and dental benefits, paid vacation & sick/personal time, employer matching 401(k) plan, tuition reimbursement, 11 paid holidays, and more!

Are you ready to grow your career with a trusted financial institution? Apply today!

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Disclaimer: This job posting provides a general overview of the position and is not intended to be a comprehensive job description listing the activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

The final position level and title will be determined based on the candidate’s experience and qualifications; candidates may be considered for a higher or lower-level role within the department. Universal Banker applicants may begin employment as a Member Specialist, depending on skills and experience.

The pay range for the Universal Banker position is $22.50 to $27.00 per hour and is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. The range may be modified in the future. An employee’s pay within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, sales or revenue-based metrics, and business or organizational needs and affordability.

SCU Credit Union is an equal employment opportunity employer.

Key Skills

Customer ServiceCommunicationInterpersonal SkillsBanking OperationsAnalytical SkillsSalesRelationship BuildingLoan ProcessingDigital Banking ToolsRegulatory Compliance