IT Systems and Infrastructure Administrator

Description

CORPORATE SUMMARY

The Company

Beacon EmbeddedWorks is a full-service provider of embedded solutions. Its innovative System on Modules (SOMs) are backed by an extensive suite of customization, security, and support services and its dedicated team of experts provide in-house manufacturing and support to accelerate development and reduce risk.

All Beacon EmbeddedWorks SOMs are designed, manufactured, and supported in its US-based facility in Eden Prairie, MN. As dependable, pre-certified, and feature dense solutions, Beacon EmbeddedWorks SOMs serve the most strenuous applications, including medical, aerospace and defense, and industrial markets. Beacon EmbeddedWorks operates mostly in the US but also has a small customer base in continental Europe and the APAC.

Beacon EmbeddedWorks is part of the Design & Manufacturing division of discoverIE Group plc, a British company listed on the main London stock exchange where it is a member of the FTSE 250 index.

What does joining Beacon mean for you?

• We are a Top 200 Workplace as voted by our employees
• Multiple options for medical and dental coverages
• Paid life insurance and disability coverage
• 401k with match
• 128 hours of time off per year to start
• Paid holidays
• Working for a company that helps save lives with some of our products

POSITION SUMMARY

This role is responsible for maintaining and supporting core IT infrastructure, including servers, network connectivity, backup systems, and end-user computing.

Key Responsibilities: 

Server and Virtualization Administration

Network Maintenance and Support

Backup and Recovery Management

End-User Support (Workstations and Applications)

Reports to: Manager of IT

Location: Eden Prairie, MN office

Starting Salary Information: $100,000+

Key Responsibilities: Supervisory Responsibilities

This role has no direct supervisory responsibilities but does serve as a coach and mentor for other positions in the department

Essential Duties & Responsibilities:

Server and Virtualization Administration

• Maintain and support physical and virtual server environments
• Monitor system performance, capacity, and availability; implement measures to proactively address issues before they impact operations
• Perform routine maintenance including patching, updates, and system health checks
• Support server life-cycle, including provisioning, decommissioning, and documentation of configurations

Backup and Disaster Recovery

• Manage and monitor backup systems to ensure successful and reliable data protection
• Respond to and resolve backup failures in a timely manner
• Contribute to disaster recovery planning and execution 
• Perform routine backup verification and periodic recovery testing
• Execute recovery procedures as necessary

Network Maintenance and Monitoring

• Configure, maintain, and troubleshoot established network equipment, including routers, switches, firewalls, and access points
• With vendor support, implement network upgrades and updates as needed
• Diagnose and resolve network connectivity issues across office and production environments
• Collaborate with external vendors or internal teams on escalated network issues
• Assist in maintaining network documentation and diagrams

End User, Workstation, and Application Support

• Provide technical support to end-users by diagnosing and resolving hardware and software problems
• Respond to help desk requests and ensure timely resolution of issues
• Assist users with network access, account creation, and password resets
• Provide day-to-day support for desktops, laptops, and standard business applications
• Troubleshoot hardware, software, and access issues for office and production users
• Support user onboarding/offboarding, including account setup and permissions
• Maintain a high level of responsiveness and communication with end users  

Additional responsibilities for this role

Infrastructure Planning and Optimization

• Evaluate and recommend new technologies and solutions
• Collaborate with vendors and internal stakeholders to plan and implement upgrades and expansions throughout the environment

Vendor Management

• Liaise with vendors and service providers for procurement, maintenance, and support of network equipment and services.
• Manage vendor relationships and contracts.

Essential Responsibilities of all Beacon EmbeddedWorks employees

• Support, demonstrate and drive our core values
  • Lead, don't follow
  • Consistently deliver
  • Never stand still
  • Create relationships not transactions
• Interact positively and professionally with all employees and customers
• Maintain reliable attendance
• Perform work safely and adhere to all safety requirements
• Complete required training as scheduled
• Perform other duties as assigned

Job Qualifications

Required Qualifications:

• Education: Bachelor’s degree in information technology, Computer Science, or a related field (or equivalent experience)
• Minimum experience: 5+ years
• Strong troubleshooting and problem-solving skills
• Proven experience in server and network management
• Knowledge of security principles and practices
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team

Preferred Qualifications:

• VMware/ Hyper-V experience
• Meraki experience
• Relevant certifications (e.g., Cisco CCNA; CompTIA Server+, Network+, Security+; etc.) 
• Experience in a manufacturing environment
• Understanding of ITAR, EAR, or other surrounding regulatory frameworks is a plus

Other Considerations

Physical Demands

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel, or operate objects, tools or controls, and reach with hands and arms
• Specific vision abilities required by this job include close vision, and ability to adjust focus
• While performing the duties of this job, the employee is regularly required to work at a computer/laptop, including but not limited to use of keyboard, mouse and monitors
• The employee may occasionally lift and/or move up to 10 pounds

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually quiet, like that of an office setting
• The noise level in the manufacturing area is moderate
• Travel is infrequent

Position Type/Expected Hours of Work

• This is a full-time, on-site position
• Typical days and hours of work are Monday through Friday, 930am -600pm, but does allow for some flexibility
• It may be necessary to work outside typical hours or more than 40 hours per week at times to produce the required results (exempt)

Work Authorization

• The candidate must meet the definition of “US Person” under ITAR/EAR regulations

Beacon EmbeddedWorks is an Equal Employment Opportunity and Affirmative Action Employer

Please note: This position is not eligible for external recruiter or agency placement and is not open to placement remuneration of any kind. All applications must be submitted directly by the candidate, free from external representation, to be considered for the position.