Mortgage Lending Collector

Mortgage Lending Collector
Location: Terre Haute, IN (On-Site) 

Status: Full-Time, Hourly Non-Exempt 

Why Join First Financial Bank? 

Our Mortgage Lending Collector serves as a key contact for mortgage and home equity accounts that are past due, working closely with customers to find solutions and ensure timely resolution. In this role, you’ll gain valuable experience in collections, financial counseling, and compliance while carefully and compassionately helping people navigate difficult situations. If you're detail-oriented, understanding, and ready to support customers facing financial challenges, join us to start a rewarding career path as a Mortgage Collector! 

What You’ll Do 

• Manage Collections: Serve as the primary collection agent for delinquent mortgage and home equity accounts.
• Assist Customers: Guide customers through financial counseling and cure programs by phone, mail, and in-person visits when needed.
• Resolve Accounts: Monitor and maintain accurate records of delinquent accounts, payments, and recovery activity.
• Support Communication: Respond to customer inquiries related to account status, payment options, and next steps.
• Ensure Compliance: Follow internal procedures and regulatory guidelines for collections and recordkeeping.

What We’re Looking For 

• High school diploma or equivalent.
• Previous banking or collections experience is preferred.
• Experience with Fannie Mae and Freddie Mac loans is preferred.
• Proficiency with Microsoft Word and Excel.

• Strong organizational and problem-solving abilities.
• Ability to negotiate terms and conditions. 
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team.
• Ability to multi-task, remain detail-oriented, and work efficiently in a fast-paced environment.
• Ability to remain in a stationary position for up to 75% of an eight (8) hour workday.
• Ability to review information and details at close range (within a few feet).
• Ability to commute to the primary work location and occasionally to other work locations within driving distance.

What We Offer 

• Competitive Pay & Benefits: Medical, dental, vision, employer-paid life and disability insurance.
• Financial Perks: 401(k) match, Employee Stock Ownership Program (ESOP), and banking benefits.
• Work-Life Balance: Paid time off, including 11 Federal Reserve bank holidays.
• Growth Opportunities: Tuition assistance and professional development programs.
• A Supportive Culture: Integrity, collaboration, innovation, and respect are at the heart of what we do.

Who We Are 

First Financial Bank is a dynamic financial institution with over $5.5 billion in assets and a proud history dating back to 1834. With more than 75 banking centers across five states, we are committed to empowering our clients, fostering personal growth, and building community. 

Joining First Financial Bank means becoming part of a legacy where your work directly contributes to the stability and growth of the communities we serve. Here, you are more than an employee; you are an essential member of a team dedicated to living out the values of "One First" every day. Be part of a bank that values your contributions and invests in your future!