Customer Service/Patient Financial Rep

About Company:

Founded in 1993, Intercoastal Medical Group is an association of more than 100 highly credentialed physicians encompassing many medical specialties serving Sarasota County and Manatee County, Florida with nine locations. Intercoastal is the premier provider of choice in the Sarasota / Bradenton area.

Intercoastal Medical Group also prides itself on offering this area’s most current technology and resources. Extensive laboratory and diagnostic equipment and a day surgery center allow for fast and accurate diagnostic tests and procedures at conveniently located Intercoastal facilities.

We are always looking for qualified and compassionate professionals to join our team of dedicated providers and staff. If you enjoy working in a fast-paced environment where you can truly make a difference in the lives of patients, then Intercoastal Medical Group is the place for you.

About the Role:

The Customer Service/Patient Financial Representative plays a critical role in bridging the communication between healthcare providers and patients regarding financial matters. This position is responsible for managing patient inquiries, explaining billing processes, and assisting with payment arrangements to ensure a smooth financial experience. The role requires a compassionate and detail-oriented individual who can handle sensitive information with confidentiality and professionalism. By effectively resolving billing issues and providing clear information, the representative helps maintain patient satisfaction and supports the financial health of the organization. Ultimately, this role contributes to a positive patient experience by facilitating transparent and efficient financial interactions.

Minimum Qualifications:

• High school diploma or equivalent required; associate degree or higher preferred.
• Previous experience in customer service or patient financial services within a healthcare setting.
• Basic knowledge of medical billing, insurance terminology, and healthcare regulations.
• Strong communication skills with the ability to explain complex financial information clearly.
• Proficiency in using computer systems and software related to billing and patient records.

Preferred Qualifications:

• Experience working with electronic health record (EHR) systems and healthcare financial software.
• Familiarity with HIPAA regulations and patient privacy standards.
• Demonstrated ability to handle difficult conversations with empathy and professionalism.
• Bilingual skills, particularly in Spanish, to assist a diverse patient population.

Responsibilities:

• Respond promptly and professionally to patient inquiries related to billing, insurance coverage, and payment options.
• Review and explain patient financial statements, charges, and payment plans to ensure understanding and transparency.
• Assist patients in resolving billing discrepancies and coordinate with insurance companies to verify coverage and process claims.
• Document all patient interactions accurately in the system to maintain up-to-date financial records and follow-up actions.
• Collaborate with healthcare providers, billing departments, and insurance representatives to facilitate timely payments and resolve outstanding balances.
• Assist with in-house collections.

Skills:

The required skills enable the representative to communicate effectively with patients, ensuring they understand their financial responsibilities and options. Proficiency in medical billing and insurance terminology allows the representative to accurately interpret and explain charges and coverage details. Strong computer skills facilitate efficient management of patient records and billing systems, ensuring accuracy and timely updates. Preferred skills such as certification and familiarity with healthcare software enhance the ability to navigate complex billing scenarios and regulatory requirements. Additionally, interpersonal skills and empathy are essential for managing sensitive financial discussions and maintaining positive patient relationships.

Intercoastal is a drug free workplace and EEO compliant.