Transportation Supervisor

Description

At Rise, we believe that everyone deserves opportunities to live a life filled with purpose and pride. In our employment, housing, and life-enrichment services, we support people to set and achieve their personal goals. As a nonprofit, every Rise team member is driven by our mission. That shared commitment is the foundation of a workplace that embraces a culture of learning and growth by offering extensive training, competitive salaries, and a fun work environment. We are an inspiring leader in disability services that wants to make a real difference in people’s lives!

Position Summary

The transportation supervisor assists in managing the day-to-day operations of the transportation department and ensures that services are provided in timely, efficient and professional manner.  

Essential Duties

Key Expectations

• Standards of Excellence Commitment: All Rise employees are expected to commit to, sign and follow-through on Rise’s Standards of Excellence. Refer to “Standards of Excellence Commitment” document. In the Employee Handbook.   
• Person-Centered Practices: Learn and consistently perform person-centered practices: Identify those things that are important to people who receive support; implement strategies to assure they are present in day-to-day life. Identify areas where change can happen without permission. Act on those areas. 
• Communication: All Rise employees are expected to communicate effectively with other staff, external stakeholders and people we serve in a respectful and timely manner. This includes but is not limited to reading and responding to email in a timely manner, answering and responding to phone calls and voicemails, foster open communication; listening to others; preparing professional written communications as needed.  
• Safety: Participate in the development of a safe and healthy workplace. Comply with safety policies and procedures and adhere to safe work practices. Comply with state motor vehicle laws and regulations. Take reasonable care to ensure your own, co-workers and persons served safety and health. Report any hazards, injuries or illnesses immediately to your supervisor. Will not place others at risk by any act or omission or interfere with safety equipment. Act as a role model by demonstrating safe work behaviors. 

Responsibilities

• Lead with a service focus – Set the example for and lead others in focusing on providing excellent service for people served, their families, and all other people who support them; etc.
• Scheduling – Plan routes and schedule drivers to provide the most efficient service to people we serve. Resolve and missed pick-ups and or schedule any additional pick-ups as needed. Serve as primary backup for driving coverage as needed. Review and approve time off and overtime requests; complete, review and sign time sheets in a timely manner ensuring all information submitted is accurate to the best of your knowledge. 
• Routing - Partner with program team members to determine pick-up points and time schedules. Respond to driver reports of problem pick-ups such as unsafe conditions or potential hazardous materials. Maintain schedules and records any changes. Communicate any schedule or route changes to and with person served, program staff, accounting, and drivers, as needed.  
• Vehicle Maintenance - Schedule routine maintenance, oversees, and arranges for repairs. Maintain all maintenance records on vehicles. Maintain vehicle mileage records. Assist with developing vendors for maintenance work. Maintain adequate level of supplies for vehicles.  
• Safety - Ensure that all accident reports are fully completed and sent to the insurance company. Stay current of state laws and certification requirements with respect to vehicle and driver requirements.  
• Leadership – Build and maintain a positive, effective work environment by: communicating expectations; involving team members in decisions; providing direction, feedback, and reinforcement; coaching and developing others; ensuring adequate training for team members; convey trust in team member’s competence to do their jobs; inspire people to excel; demonstrate that everyone’s work is important; promote teamwork; value diversity; manage conflict, respond to and resolve grievances investigate complaints or performance concerns; implement disciplinary action as needed and in consultation with HR, etc.).
• Communication – Speak clearly; listen to others; write effectively; establish relationships; act with integrity; establish trust. Maintain vehicle radio and phone information and contracts.  
• Hiring – Assist in developing or update job descriptions; develop performance expectations, identify essential functions and knowledge, skills and abilities required; assign work shifts; complete position requisition forms; and ensure compliance with organization processes for interview and selection of team members.
• Terminations – Assist in accepting resignations; and ensure all personnel changes are communicated to Human Resources in a timely fashion to ensure compliance and accuracy.  

Requirements

Key Competencies

• Service-focus – focus on customer (internal and external) needs.
• Interpersonal skills – positive behaviors; build relationships; value diversity; manage disagreements; act with integrity; demonstrate adaptability; show work commitment.
• Thinking skills – think strategically, analyze issues, use sound judgment, innovate.
• Self-management – use time effectively and efficiently; concentrates efforts on the most important priorities; adeptly handles several tasks at once.
• Compassion – genuinely cares about people; is available and ready to help; demonstrates real empathy with the joys and pains of others.
• Perseverance - pursues tasks with energy, drive, and a need to finish; does not give up before finishing, even in the face of resistance or setbacks; steadfastly pushes self and others for results. 
• Motivating Others - creates a climate in which people want to do their best; can assess each person’s strengths and use them to get the best out of him or her; promotes confidence and optimistic attitudes.
• Action Oriented - Performs work with energy and drive; values planning, but will take quick, decisive action when an opportunity presents itself.  

Required Education, Experience, and other Qualifications

• Understand safety needs and requirements.
• Good written and oral communication skills.
• Excellent organizational skills.
• Ability to work effectively with people and build teams.
• Integrity, dependability, and punctuality.
• Technology skills: Proficient with Microsoft Office software (Outlook, Word, etc.). 
• Current, valid driver’s license.
• A driving record that demonstrates safe, legal driving habits.
• Compliance with Rule 11 and MVR background check required.

Preferred Education, Experience, and other Qualifications

• Previous experience working with people with disabilities or other barriers to employment.
• Previous supervisory experience. 

Working Conditions and Environment

• Hours of Work: Hours of work are typically daytime, Monday through Friday. 
• Travel: Must be able to travel to various locations throughout the day, in the Twin Cities area. 
• Work Environment: This job operates in a variety of environments including Rise’s office environment, production floor, and Rise vehicles. Primarily this job operates in an office environment. 
• Physical Demands: Able to twist, stoop, bend, reach, pull, push, stand and walk for up to eight hours a day. Able to lift and or carry up to 50-75 pounds. 

Benefits

Wage: $23.11 - $24.95 per hour depending on qualifications

• Medical insurance - single employee coverage less than $90/month
• Dental insurance less than $17/month
• Vision insurance
• 401(k) with a 100% vested employer match
• Rise sponsored Basic Life & AD &D insurance
• Voluntary Life, Short Term, and Long-Term Disability Insurance
• Flexible Spending Account (FSA)
• Tuition reimbursement and Rise sponsored trainings (i.e., CPR, First Aide, and more) to help you be successful in your role
• Employee Assistance Program
• Paid Time Off (PTO) starts at 16 days during your first year, plus 2 floating holidays, and 48 hours of ESST time per year
• Employee resource groups (i.e., DEI, LGBTQ+, recognition and more).
• A fun team environment that supports your professional development and opportunities for career advancement.
• Rise is a PSLF-eligible employer. Your qualified student loan balance may be forgiven after 120 covered payments.

Are you looking to work with a diverse team of professionals? Do you want to work in a fun environment while supporting others to live a life of possibilities? Then join Rise, Inc.! 

Rise values being a person-centered organization. This impacts how we carry out services for the people we support and our organizational culture. We encourage people's unique individual differences and celebrate the ways our team members contribute to our community. We believe in a workplace informed by differing viewpoints and perspectives created from a diverse team and welcome people of all races, genders, ages, nationalities, religions, sexual orientations, and backgrounds to apply. Our goal is that those we serve, and our team members always feel valued and respected.