Title Specialist

Salary Min

Salary Max

Overview

The Title Specialist is responsible for managing and organizing title documentation while ensuring a systematic and continuous process for procuring and satisfying titles and Uniform Commercial Code (UCC) filings. This role includes performing administrative tasks and reviewing member documents to verify the accuracy of title-related information. Strong communication skills are essential, as the Title Specialist will interact with service center personnel, dealerships, financial institutions, and members. The ideal candidate is self-motivated, detail-oriented, and capable of working independently with minimal supervision.

Responsibilities

• Accurately process collateral lien security paperwork with the appropriate state and federal agencies.
• Follow up on all outstanding titles by coordinating with PCFCU employees, members, Departments of Motor Vehicles (DMVs), and other third parties.
• Track and follow up on all title work submitted to the DMV, maintaining detailed records of transactions. Correct and resubmit returned title work as needed, working with members, processors, or dealerships to resolve issues.
• Inspect documents to ensure titles are received, recorded, and securely stored in a timely manner.
• Manage Simply ELT dashboards to accept or reject pending electronic titles and correct any title errors.
• Process and validate lien satisfactions for paid-off loans using Simply ELT and paper title methods, ensuring accuracy and compliance.
• Coordinate with dealerships and insurance companies on loan payoffs and title guarantees for total loss claims, ensuring all required documentation is obtained.
• Partner with branch associates to obtain necessary documentation and execute end‑to‑end management of multi‑state UCC filings for non‑titled vehicles, ensuring proper recording, tracking, and ongoing maintenance of the Credit Union’s secured interests.
• Utilize internal systems to research member account numbers, generate loan payoff quotes, and accurately update lien information.
• Complete annual regulatory compliance and required job related training as assigned; actively participate in job-related educational and professional development opportunities.
• Organize workflows efficiently to maximize productivity and ensure continuity of operations.
• Maintain a clean and secure work environment, ensuring the protection of sensitive member information.
• Perform other duties as assigned, ensuring accountability and alignment with organizational objectives.

Qualifications

• High School Diploma or equivalent is required.
• Two or more years of experience working in document administration is preferred.
• Strong interpersonal skills to communicate effectively and professionally with members, co-workers, and other business contacts.
• Excellent organizational skills and attention to detail are essential for accurately managing loan packets and title documentation.
• Ability to type business correspondence including letters to borrowers, insurance companies, and other lending institutions.
• Ability to perform non-complex mathematical calculations to add figures and explain future pay-off amounts.

Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.