Question
2-5

Hotel General Manager

5/8/2026

Lead hotel operations for TownePlace Suites Fort Mill, focusing on driving GSS scores and increasing NOI. Manage owner relationships and implement revenue management strategies to elevate service culture and operational standards.

Working Hours

40 hours/week

Company Size

11-50 employees

Language

English

Visa Sponsorship

No

About The Company
TownePlace Suites Fort Mill at Carowinds Blvd offers you a seamless transition from home to hotel with fresh accommodations, free breakfast and a convenient location just off I-77 exit 90 at Carowinds Blvd. If business overlaps into your relaxation time, catch up at a spacious workstation with an ergonomic chair in your hotel suite. You can cook a wholesome, healthy meal in your fully equipped kitchen featuring a refrigerator, pantry, stove top and microwave. Get settled into your suite with a personalized closet solution by The Container Store. You can also enjoy premium movie channels on your 43-inch flat-panel TV. Refresh and unwind at our outdoor pool and patio offering two Weber grills, a beautiful fire pit and ample outdoor seating. Whether you're visiting for work or to take in the local area, know that TownPlace Suites Charlotte Fort Mill will be your home away from home.
About the Role

Description

StepStone Hospitality, a leading hospitality management company, is seeking talented individuals to join our team as a Hotel General Manager for the TownePlace Suites Fort Mill.


Our commitment to excellence and innovation sets us apart, and we're looking for passionate leaders who share our vision. If you're ready to make a difference and be a part of something extraordinary, then StepStone Hospitality and the TownePlace Suites Fort Mill is the place for you.


We're seeking driven and results oriented leader with GM experience in branded hotels such as Marriott.

  • Successful track record in driving GSS scores/TripAdvisor ranking
  • Ability to maintain transparency and forge strong owner/asset management relationships; manage under scrutiny from multiple parties
  • Revenue management centric and the ability to analyze trends and data to effectively contribute to the revenue management team efforts and strategies
  • Successful track record in building both revenue and NOI
  • Renovation, property re-concepting experience - ability to be a "fixer" and elevate hotel operational and service culture to higher standards
  • Ability to control costs while balancing topline revenue objectives and service levels
  • Ability to motivate employees, drive positive employee morale and develop talent
  • Hands on, entrepreneurial, self-directed leadership style, adapts to change quickly, analytical thinker with understanding of business intelligence tools, STR reports, P&L, etc.
  • Driven leader who over communicates and creatively solves problems, strong verbal, and written communication skills



Requirements

Requirements

· Minimum 3 years hotel General Manager experience in a branded hotel environment (preferably Marriott experience)

· Must have a comprehensive knowledge of all hotel departments and functions.

· Must have a comprehensive knowledge of applicable Federal, state, and local health, safety, and legal regulations.

· Experience as a General Manager for a 3rd Party Management Company preferred

· Must have exceptional mathematical and computer skills.

· Bachelor’s Degree in hotel management, business, or industry related field preferred

· Ability to timely obtain any required licenses or certificates.

· CPR training required and first aid training required.

· Additional language ability preferred.

· Occasional travel required.  

· Minimum lifting of 20 pounds.

· Pushing, bending, stooping, upward reaching, manual dexterity.

· Hearing, writing, typing.

· Minimum pulling of 20 pounds.


We are an Equal Opportunity Employer. 

Key Skills
Revenue ManagementP&L ManagementStaff MotivationOperational ExcellenceSTR ReportsBudget ControlCustomer SatisfactionAsset ManagementProblem SolvingBusiness IntelligenceStrategic PlanningTeam Development
Categories
HospitalityManagement & LeadershipCustomer Service & Support
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