Clinical Manager- Willowbrook

Description

 About the RoleThe Clinical Manager at Care for Kids is a hybrid clinical-administrative leader who keeps the clinic running smoothly every single day. You will split your time between hands-on clinical shifts and critical management responsibilities — from scheduling and staffing to compliance, team coaching, and KPI performance. This role reports directly to the Director of Operations and the Management Team.

How You Are Compensated-Salaried 

You will receive a fixed annual salary that encompasses both your clinical and administrative responsibilities, as outlined below:

Clinical Hours – 30 hrs/week Clock in for all scheduled clinical shifts as assigned.

Administrative Hours – 10 hrs/week Administrative tasks may be completed during or outside of your scheduled clinical shifts, offering flexibility in how you manage this time

QualificationsRequired

• Licensed Vocational Nurse (LVN)
• 5+ years of lead or management experience in a clinical setting
• Minimum 3-5 year of medical office management experience
• BLS Certification (current)
• Flexible availability: Full-time + on-call

Preferred

• Active Texas RN license
• Bilingual: English / Spanish
• Experience with urgent care or pediatric settings
• Familiarity with EMR and online check-in platforms

Clinical ResponsibilitiesThe following hours are always clocked in:

• Work scheduled clinical shifts.  
• Support team members during clinical hours or scheduled shifts
• Cover call-ins and fill staffing gaps during scheduled shifts

Administrative ResponsibilitiesScheduling & Staffing

• Receive scheduling requests from team members by the 10th of each month
• Submit draft schedule to HR and Director of Operations by the 15th
• Coordinate with regional Clinical Managers to build a cohesive regional schedule
• Release and distribute final schedules to the clinical team by the 20th
• Maintain FTE requirements; proactively manage staffing to avoid overtime
• Continuously review resumes with the Talent Acquisition Specialist and conduct second and third-round interviews — the hiring process never stops

Operations & Compliance

• Conduct detailed weekly inventory of medical and office supplies; submit orders by EOD every Tuesday based on thresholds and budget
• Complete all Operational reports and provide Operations Director.  
• Ensure standards of care are adherence to clinical/operational guidelines.  

Team Leadership & Communication

• Hold monthly all-staff meetings covering emergency code review, policy updates, and skills coaching
• Conduct one-on-one coaching with staff members. 

Performance & KPIs

• Address patient concerns and reviews, NPS survey scores.
• Identify flow and daily operation issues and bottlenecks.

Care for Kids is an equal opportunity employer. We are committed to building diverse, high-performing teams.