Admission Coordinator

Description

The Admissions Coordinator plays a vital role in facilitating smooth and efficient patient admissions to our inpatient rehabilitation hospital. This role involves coordinating with patients, families, referral sources, and the hospital's interdisciplinary team to ensure a seamless transition into our care.

Essential Duties and Responsibilities

• Patient Intake:
• Field initial inquiries from patients, families, and referral sources (hospitals, skilled nursing facilities, physicians).
• Conduct pre-screenings to assess the appropriateness of patients for inpatient rehabilitation.
• Gather patient information, complete necessary forms, and initiate the admission process.
• Insurance Verification:
• Verify patient insurance coverage and benefits for inpatient rehabilitation services.
• Obtain pre-authorizations and work with insurance companies to resolve any coverage issues.
• Communication and Coordination:
• Maintain clear and timely communication with patients, families, referral sources, and the internal hospital team regarding the admission process.
• Collaborate with physicians, therapists, and case managers to gather medical documentation and coordinate patient assessments.
• Schedule patient admissions and coordinate transportation arrangements as needed.
• Record-keeping and Data Management:
• Accurately maintain patient records in the hospital's electronic medical record (EMR) or admissions system.
• Update patient demographic information and insurance details and track the admission process status.
• Customer Service:
• Provide exceptional customer service to patients and families, answering questions and addressing concerns throughout the admission process.

Requirements

Knowledge, Skills, and Abilities

Education, Training, and Experience

• High school diploma or equivalent required; Associate's degree preferred.
• 1-2 years of experience in a healthcare setting, preferably in admissions, patient registration, or case management.
• Knowledge of medical terminology and insurance verification processes.

Skills and Abilities, Proficiency and Productivity Standards

• Organizes and prioritizes tasks and projects, accurately completing job responsibilities within the specified time constraints.
• Excellent attention to detail and accuracy.
• Analytical and problem-solving abilities.
• Ability to work under deadlines and handle multiple tasks.
• Speaks and communicates English effectively in verbal and written format; writes legibly.
• Reading and comprehension at the level necessary to perform job duties appropriately.
• Works cooperatively with co-workers and other hospital employees
• Functions proficiently in a Microsoft Windows environment (Outlook, Word, Excel, PowerPoint)