Direct of Support Services

Description

Reports to: Owner / CEO

Location: Support Office in Phillipsburg, KS

Leadership Team Member

Position Summary

The Director of Support Services serves as the operational integrator for Midwest Family Health, turning organizational initiatives into coordinated execution across Pharmacy, Durable Medical Equipment (DME), Front-End, and Support Office operations supporting multiple locations. This role drives accountability, project execution, workflow alignment, contracting and credentialing, regulatory compliance and readiness, and implementation of operational initiatives in partnership with ownership and leadership. The Director ensures initiatives are implemented consistently across locations and supports continued operational alignment as the organization grows while reinforcing Midwest Family Health's mission, vision, values, and culture.

Key Responsibilities

Leadership & Accountability: Lead and foster accountability across Support Office coordination functions in partnership with Owners and the Leadership Team. Ensure organizational initiatives are translated into coordinated operational execution across locations. Lead and coordinate Leadership Team meetings as tasked and ensure follow-through on decisions and initiatives.

Organizational Integration & Execution: Coordinate implementation of company initiatives with the Leadership Team across Pharmacy, DME, Front-End, and Support Office operations. Track project timelines and implementation progress across locations. Maintain a controlling calendar supporting organizational initiatives. Travel to locations as needed to support implementation of initiatives and workflow alignment.

Contracting, Credentialing, Licensure & Regulatory Readiness: Management of contracting, credentialing and licensure and maintaining documentation systems.  Perform internal audits and coordinate regulatory readiness expectations, audit preparedness and related training across all locations.

Policy, Workflow & Process Improvement: Oversee ongoing development and maintenance of organizational policies and procedures. Coordinate workflow alignment across Pharmacy, DME, Front-End, and Support Office operations. Identify opportunities to improve operational consistency, efficiency, and accuracy across locations.

Training Infrastructure & Staff Development Coordination: Maintain and manage organizational training resources supporting Pharmacy, DME, Front-End, and Support Office operations. Coordinate integration of workflow processes, checklists and training materials developed across locations into standardized organizational electronic training resources. Maintain and update training infrastructure including the Career Ladder program and accreditation-related training materials. Coordinate rollout of training updates and workflow changes across locations.

Initial Development Phase: During the initial phase of employment, the Director of Support Services will complete a structured operational immersion period in the Smith Center location to complete training in store workflows across Pharmacy, DME, and Front-End operations. This phase supports development of a working understanding of Midwest Family Health operations and the healthcare environment in which the organization operates.

Requirements

Required: Bachelor's degree in a business or medical related field. Minimum of five years of leadership experience in operations or project coordination. Strong organizational leadership skills with accountability and accuracy. Demonstrated ability to manage multiple priorities simultaneously. Strong communication skills across teams. Valid driver's license. Dependable vehicle. Willingness to regularly travel between locations.

Preferred: Multi-site operations leadership experience. Healthcare operations experience including pharmacy, DME, clinic, or related settings. Experience managing contracting, credentialing, or regulatory documentation. Experience supporting compliance readiness. Pharmacist licensure welcomed but not required.

Certification Requirement: Non-pharmacist hires must obtain Certified Pharmacy Technician (CPhT) licensure within four months of hire with onsite training support provided.

Core Competencies

Strong execution discipline. Ability to translate initiatives into coordinated action across locations. Project ownership mindset. Attention to regulatory expectations and operational accuracy. Ability to integrate work across multiple teams. Comfort working in a growing organization. Commitment to Midwest Family Health mission, vision, values, and culture.

Growth Opportunity

This role is expected to expand in responsibility as Support Office coordination needs increase and organizational operations continue to develop.