Peer Health Navigator, ICR
5/11/2026
The Peer Health Navigator connects guests in the Intensive Crisis Residence to community resources to support their transition back to community living. They provide navigation services during the stay and for 90 days post-discharge to ensure stability and crisis resolution.
Working Hours
40 hours/week
Company Size
201-500 employees
Language
English
Visa Sponsorship
No
Founded in 1974, Community Access continues to uphold and operate as a pioneer of supportive housing and social services in NYC for people with mental health concerns. We proudly lead advocacy efforts that rally our community to promote human rights, social justice, and economic opportunities for all. We are built upon the simple truth that people are experts in their own lives. Our programs are spread across 25 locations and include over 1200 units of supportive housing in three boroughs, the Howie the Harp Advocacy Center, Peer-driven Crisis Respite Center, Assertive Community Treatment (ACT) and the Intensive Mobile Team (IMT).
Program/Department Description
Community Access’s OMH licensed Intensive Crisis Residence (ICR) is inspired by the Soteria model and is designed as an alternative to psychiatric hospitalization for people going through an acute psychiatric crisis and who would benefit from a respite period in a stabilizing, home-like environment with 24-hour peer support and treatment services. The Soteria ICR will work with guests for up to 28 days to help them develop awareness and skills that will allow them to return to the community with an increased ability to manage their mental health concerns. The ICR will follow a Soteria model which emphasizes shared running of a home-like environment, positive expectations of recovery, validation of subjective experiences, the concept of “being with” a person, providing 1:1 support, 24 hours a day, and self-determination. Services are completely voluntary, and guests are encouraged to maintain their daily responsibilities and activities in the community during their stay including work, school, family care, recreation, and wellness appointments. The program works with guests throughout their stay on discharge planning focused on safety and wellness, and provides post-discharge follow up health resource navigation support.
Position Overview
The Peer Health Navigator’s primary focus is connecting ICR guests to community resources that can help support them as they move through the crisis and return to their lives in the community. This is a key part of successful discharge planning as it will help guests forge and sustain connections to a variety of professional and community-based supports. These peer navigation services would continue for 90 days after discharge to ensure successful crisis resolution and stability upon their return to the community.
Key Performance Indicators
- All guests are offered Peer Health Navigation Services.
- All progress notes will be entered into AWARDS within 48 hours of meetings.
Job Qualifications
- Have an understanding, appreciation, and commitment to the philosophy and mission of Community Access.
- New York State Peer Certification, required (or attained within the first year of employment).
- High School Diploma or equivalent, required. Bachelors Degree, preferred.
- Ability to prioritize and meet deadlines.
- Strong analytical ability.
- Excellent oral and written communication skills.
- Be creative and flexible.
- Ability to utilize various computer programs including Microsoft Word, Excel, and cloud-based data management platforms like an electronic health record and HR systems.
- Show initiative and be responsible for follow through.
- Ability to maintain confidential information, as related to position.
- Ability to work independently and as part of a team.
Bilingual candidates are encouraged to apply.
Interested candidates should apply on www.communityaccess.org/jobs.
Community Access is an Equal Opportunity Employer. M/F/D/V.
Women, People of Color and Members of the LGBT community are strongly encouraged to apply.
We are dedicated to a workforce where at least 51% of our employees identify as having a personal
experience using mental health services. www.communityaccess.org
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