INFORMATION SPECIALIST RFT

Are you interested in helping people? Do you enjoy learning new things and helping people find information? Do you want to work with a diverse community? The St. Louis Public Library’s Schlafly Branch has an opening for a full-time Information Specialist. The Library values the talents and perspectives that a diverse workforce brings and how this positively impacts our services and customer base. We seek people who understand these values to join our team. 

Our ideal candidate is someone who will connect the community to our resources to further our primary mission as a customer-centered public library providing vital services to the people of St. Louis.

The Information Specialist is enthusiastic, patient, and committed to providing excellent customer service and is comfortable working with the public and providing technology-related assistance. 

In this role you will:

• Assist customers with library card registration, and checking out and returning library materials.

• Assist in preparation, delivery and receipt of Library materials; receive payment from customers.

• Provide technology assistance to customers with Library equipment.

• Assist with daily housekeeping operations, projects and opening and closing of the building.

• Assist with programming as needed.

You will need to be:

• Friendly, patient and able to build relationships at all levels.

• Able to see the big picture and promote consistency and excellence of service.

• Capable of effectively presenting information and responding to questions from customers and staff.

• Flexible, positive and willing to work with staff and colleagues to successfully overcome challenges.

• Organized, detail-oriented and able to work with competing tasks and priorities.

You will need to have:

• At least six months of customer service-related experience, or an associate’s degree, or equivalent from a two-year college or technical school. 

• Strong communication, writing, and presentation skills.

• Strong organizational skills.

• Ability to learn and use technology as the Library continues to evolve.

Benefits include:

• Competitive salary range starting at $17.61 hourly

• Medical, dental, and life insurance 

• Paid vacation, holidays, and sick days

• Pension plan through the Employees Retirement System of the City of St. Louis

• 457(b) Deferred Compensation Plan

• Partial tuition reimbursement for approved courses

• Professional development

Hours for this position are:

Monday & Tuesday 8:45 AM - 5:15 PM; Wednesday & Thursday : 11:45 AM - 8:15 PM; Alternating Fridays & Saturdays: 8:45 AM-5:15 PM; Rotating Sundays 12:45 - 5:15 PM; schedule and hours subject to change.

About Schlafly Library:

• Built in 2002

• 25,000 square feet

• The collection includes approximately 32,000 items (children’s, adult, and international language materials)

• 1 quiet room/study room

• 3 meeting rooms (one auditorium, one multi-purpose room & one smaller conference room) 

About the neighborhood:

Schlafly is located in the bustling Central West End, an exciting and diverse residential neighborhood with people of all races, ethnicities, and socioeconomic classes.  The neighborhood is located between St. Louis University and Forest Park, and forms one of the largest regional centers of employment with the combination of the medical campus, nearby universities, and the Cortex Innovation Community.   

To apply: