GBS Preferred Cust Associate

5/11/2026

Provide one-to-one customer service for UPS Preferred accounts by analyzing and resolving problems. Maintain ownership of customer situations through resolution, including tracing, claim inquiries, and outbound follow-ups.

Working Hours

40 hours/week

Company Size

10,001+ employees

Language

English

Visa Sponsorship

About The Company

Operating in more than 200 countries and territories, we’re committed to moving our world forward by delivering what matters. Beginning as a small messenger service, UPS was started by two enterprising teenagers and a $100 loan. Now, we’re almost 500,000 UPSers strong, with operations around the globe. As a transportation and logistics leader, we are proud to offer innovative solutions to our customers—both big and small. We also support the communities we serve. Just take a look at The UPS Foundation’s social impact report! Headquartered in Atlanta, we can be found on the web at ups.com and about.ups.com. Job seekers can visit upsjobs.com to learn more. Our active social media channels include Facebook, Instagram, Twitter, YouTube, and TikTok. Facebook: www.facebook.com/ups Instagram: www.instagram.com/ups/ Twitter: www.twitter.com/ups TikTok: UPS YouTube: www.youtube.com/ups Website https://about.ups.com/ The UPS Foundation’s social impact report: https://about.ups.com/us/en/social-impact/reporting/the-ups-foundations-social-impact-report.html Career Site upsjobs.com

About the Role

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Job Summary
This position provides a one-to-one customer service experience for UPS Preferred accounts. He/She analyzes and resolves problems, solves tracing and claim inquiries, and maintains ownership of customer situations through resolution which may include follow-ups and making outbound calls.

Responsibilities:

Builds and maintains relationships with related internal functions (i.e., Billing, Delivery Information and Operations).
Analyzes and resolves Preferred account issues.

Qualifications:

High school diploma, GED, or International equivalent
Strong oral and written communication skills
Strong problem solving skills
Previous customer service experience - Preferred

Employee Type:

Temporary

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Key Skills

Customer ServiceProblem SolvingOral CommunicationWritten CommunicationAccount ManagementIssue Resolution