Membership Specialist

Description

The Membership Specialist is responsible for the development and execution of programs and membership engagement, retention, and sales activities. Using an interview format, the membership specialist assesses the individual needs, wants and interests of each potential participant and/or member and matches them to YMCA childcare, youth programs and membership. Enthusiastically explains the benefits of YMCA childcare, youth programs and memberships and effectively closes the sale. Provides a point of contact for parents, program participants and members and performs retention activities. 

To model, practice and carry out the Y core values of Caring, Honesty, Respect and Responsibility. 

Our Culture:

Our mission and core values are brought to life by our culture. At The Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are relentless to make our community stronger, beginning with you.

Essential Functions:

MEMBERSHIP/REGISTRATION DESK DUTIES: 

•  Provide exceptional customer service.
•  Provides general information about programs/memberships and pricing.
•  Processes program registrations and changes.
•  Handle incoming YMCA phone calls and distributes phone and email messages.
•  Supports all departments to prepare for upcoming events.
•  Process communication for all program registrations.
•  Maintain cleanliness of the membership desk area and lobby.
•  Maintain data integrity in Daxko.
•  Archive forms.

PARTICIPANT/MEMBERSHIP ENGAGEMENT: 

•  Acknowledges everyone who comes in and out of the building. 
•  Learns participants (parents & child’s) and member’s names and uses them frequently. 
•  Introduces participants/members to other participants/members and staff. 
•  Involves participants/members in other YMCA activities and volunteer opportunities. 
•  Promotes the YMCA mission and philosophy in all interactions. 

MEMBERSHIP SALES: 

•  Immediately engages new members by performing prospect interviews resulting in a successful match between YMCA programs and prospect needs. 
•  Accurately conveys information about all YMCA programs and membership. 
•  Readily offers financial assistance to all inquiring parties. 

MEMBERSHIP RETENTION: 

•  Uses existing systems to stay in contact with members and add value to their memberships. 
•  Finds creative ways of increasing contact, member satisfaction and retention that can be adopted branch and association wide. 

MEMBERSHIP ACCOUNT MAINTENANCE: 

•  Maintains accurate account status in Daxko for all membership units including 3rd party pay, invoicing, bank draft, membership cancellation and status change. 

This job description may not be all inclusive and employees are expected to perform all other duties as assigned and directed by management. Job descriptions and duties may be modified when deemed appropriate by management. 

Requirements

Entry Requirements: 

•  Successful experience in public relations, reception or sales.
•  Strong interpersonal and communication skills.
•  Ability to listen and discern members & guests wants needs and interests.
•  Ability to respond to safety and emergency situations.
•  Current First Aid certification, CPR.* 

*Required within 30 days of employment or first available training.

Physical/Mental Requirements:  

•  Must be physically capable of observing and listening for stressful situations at all times.
•  Must be physically capable of lifting 40 pounds.
•  Must be able to quickly reach a person and/or situation to prevent harm.

All candidates must have reliable transportation. Any job offer will be contingent on passing a rigorous criminal history background check.