Customer Success Partner / Order Processing

Description

At JB Cutting, Inc., we don’t just manufacture cabinet components — we help bring kitchens, closets, and home spaces to life across the country. As a second-generation, family-owned company, we’ve built our reputation on quality, reliability, hard work, and a team-first mentality.

We’re looking for a friendly, organized, and motivated Customer Success Partner to join our team. This role is perfect for someone who enjoys helping people, staying busy, and being the go-to person who keeps things running smoothly behind the scenes.

If you thrive in a fast-paced environment, enjoy variety in your day, and want to be part of a company where your effort actually matters — we’d love to meet you.

What You’ll Do:

• Greet customers, vendors, and visitors with a positive and professional attitude
• Answer and direct incoming phone calls
• Support our Customer Service and Order Processing teams with daily administrative tasks
• Enter and process orders using our ERP system
• Provide customers with order updates and tracking information
• Pull, organize, and ship product samples
• Maintain and organize the sample room
• Assist with filing, scanning, copying, and other office support tasks
• Learn our products, materials, finishes, and color offerings
• Help create a smooth and positive customer experience from start to finish

Requirements

Preferred Experience:

• Strong communication and customer service skills
• Positive attitude and willingness to learn
• Organized, detail-oriented, and dependable
• Ability to multitask in a fast-paced environment
• Comfortable using Microsoft Office programs and multi-line phone systems
• Team player with a strong work ethic and “all hands-on deck” mindset
• High School Diploma or GED required

Preferred Experience:

• Previous receptionist, administrative, or customer service experience
• Experience in manufacturing or order processing environments
• Familiarity with ERP software such as Global Shop Solutions
• Knowledge of cabinetry, laminates, melamine, or building materials is a plus

Benefits & Perks:

• Health, Dental & Vision Insurance
• HSA option with company contribution
• Additional voluntary insurance options (STD, LTD, Life, AD&D)
• Paid Holidays & Paid Time Off
• 401(k) with company match
• Annual profit sharing
• Overtime opportunities
• Stable, growing company with long-term career potential
• Family-oriented culture with supportive leadership and teammates

Schedule:

• Monday through Friday
• Day shift
• Overtime opportunities as needed

JB Cutting, Inc. is proud to be an Equal Opportunity Employer committed to creating a positive and inclusive workplace.