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Field Project Technician

5/12/2026

Provide customer service and technical support within an assigned region, focusing on the repair and maintenance of computers and peripheral equipment. Manage territory productivity, inventory usage, and administrative documentation such as expense reports and field service reports.

Working Hours

40 hours/week

Company Size

51-200 employees

Language

English

Visa Sponsorship

About The Company

eBryIT, Inc. is a WBEMC “certified” organization that provides design, procurement, implementation, and support for a highly inclusive list of IT products and services. With a geographically broad employee base, the organization is able to deliver services covering a large part of the United States. In addition, because of its large network of distributors, and list of direct relationships, this company can procure products and deliver services that cover all your business needs. Due to its tenure providing services to the public and private sector, eBryIT has an ever-evolving solution set that evolves as the market demands.

About the Role

Description

Provides customer service support for assigned region by communicating well with customers; responding to customer calls in a timely manner, and understanding customer needs and expectations.
Manages assigned territory by utilizing time for maximum productivity; keeping dispatch informed of call status; closing calls in a timely and accurate manner; coordinating with the customer and eBryIT management while resolving trouble calls taking longer than usual, and performing preventive maintenance of equipment on a scheduled basis.
Manages inventory by accounting for parts usage and returns; uses good business judgment in parts ordering to optimize resources and costs; repairs problem areas down to smallest component(s) when possible; returns bad parts in a timely manner, and involves management in situations not meeting customers’ needs.
Manages administrative paperwork by submitting completed and accurate expense reports, time cards, field service reports, time off requests, purchase order requests, etc. by the required deadline.
Displays a consistently positive, cooperative, self-motivated, courteous, and professional attitude as an essential function of this position.

Requirements

EDUCATION/EXPERIENCE: Any combination of education and experience that would provide the required skill and knowledge for successful performance would be qualifying. Typical qualifications would be equivalent to:

REQUIRED:

Associates degree in a technical discipline such as Computer Science, Information Services, or related field; excellent interpersonal, communication, organizational skills; AND/OR
Two years of progressively responsible experience in repair, maintenance, and installation of computers, peripheral equipment, and word processing systems, of which at least one year is at an intermediate level.

PREFERRED:

Bachelor’s degree in a technical discipline such as Computer Science, Information Services, or related field.
A+ Certification

KNOWLEDGE OF: How to repair, maintain, and install computers, peripheral equipment, and word processing systems at an intermediate level.

Key Skills

Customer ServiceTerritory ManagementPreventive MaintenanceInventory ManagementComputer RepairPeripheral Equipment InstallationTechnical TroubleshootingAdministrative ReportingInterpersonal CommunicationOrganizational Skills