Question
2-5

Rapid Response Technician

5/13/2026

Provide technical troubleshooting and support to dealers and customers to resolve equipment issues and minimize downtime. Conduct service schools and safety training for distributors and customers while reporting quality and reliability issues to engineering.

Working Hours

40 hours/week

Company Size

201-500 employees

Language

English

Visa Sponsorship

No

About The Company
AS DEPENDABLE AS YOUR DAY IS LONG. You work hard—and for all the right reasons: pride, quality, reputation, prosperity. Every day is a challenge—the weather, changing job specs, demanding customers—but you keep going. Too many people depend on you. You expect your equipment to work as hard as you do, to be every bit as tough, productive and reliable as you are. You can afford nothing less. We are LeeBoy. The name behind the world’s most dependable and productive commercial asphalt paving equipment: pavers, graders, distributors, brooms and more. The LeeBoy family of products are among the most trusted and requested around the world. Because we understand what drives you and we deliver. •Productive, reliable equipment that generates increased revenue and profitability •Equipment that’s easy to maintain and refuses to take a sick day •Global support that’s driven by integrity and a passion for your success Each day, like you, we put it all on the line. It’s how we’re built. We’re LeeBoy. As dependable as your day is long. For more information and product specifics, please visit www.LeeBoy.com.
About the Role

Description

  

About the Company:


LEEBOY Inc., part of the FAYAT Group, is a global leader in the production of commercial asphalt pavers and road maintenance equipment. With more than 60 years of industry expertise, we deliver reliable, high-quality machinery that supports road construction professionals worldwide. We value integrity, innovation, and agility, and we recognize our employees as our most important asset. Our commitment to excellence continues to strengthen the trust placed in our products and our brand.


Job Summary:  

  

The Rapid Response Technician is a full-time position based in our manufacturing plant in Lincolnton, NC. This position will report directly to the General Manager of Product Support. This role is responsible for providing support to our dealers and customers.

  

In This Role, You Will: 

  • Provide technical information and troubleshooting support to dealers.  Resolving technical issues and following up on unresolved issues.
  • Report technical issues involving quality, reliability, durability, and safety via service call, report forms or other designated reporting formats.  Reporting on market, distribution, application, and customer issues.
  • Install new or modified equipment at customer's locations to ensure full functionality according to specifications.
  • Participate in problem resolution activities with Engineering and other personnel to drive quick resolution and minimize customer downtime.
  • Conduct service schools for LEEBOY equipment distributors.  You must be able to train groups of Dealer technicians and/or customers.
  • Conduct training in safe equipment operation to trainees, dealers, and customers.
  • Respond promptly to customer needs, requests for service and assistance, identifying and resolving problems in a timely manner.

Requirements

To be successful in this Role, you will need: 

  • Three (3) to five (5) years of experience in technical support management with heavy equipment (pavers, construction or other related industries).
  • Training experience required.
  • Technical certifications or degrees are a plus.
  • Must have excellent communication skills.
  • Computer skills:  understanding of PC Hardware/Software (Windows, MS Office, Lotus Notes), including knowledge of internet usage.
  • Customer Service skills (ability to build relationships)
  • Must be willing to work onsite at our Lincolnton, NC Manufacturing Facility.
  • Must be willing to travel extensively to support the business.  Frequent overnight stays and willingness to stay and complete the task (trave may exceed 60%, depending on demand).

In addition to compensation, we offer: 

  • Medical/Dental/Vision insurance
  • Short and Long-term Disability Insurance
  • Life and Accidental Death Insurance
  • PTO
  • 401K with company match
Key Skills
Technical SupportTroubleshootingHeavy Equipment MaintenanceTrainingCustomer ServiceRelationship BuildingPC HardwareMS OfficeTechnical ReportingEquipment Installation
Categories
ManufacturingEngineeringCustomer Service & SupportTradesConstruction
Benefits
Medical InsuranceDental InsuranceVision InsuranceShort-term Disability InsuranceLong-term Disability InsuranceLife InsuranceAccidental Death InsurancePaid Time Off401k With Company Match
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