Landlord Relationship Specialist

The Baltimore Regional Housing Partnership (BRHP), which operates the Baltimore Housing Mobility Program, is a 501(c)(3) that assists over 4,000 qualified families in moving from areas of concentrated poverty and obtaining quality and affordable housing in communities with strong schools, low crime, and ample job opportunities in high opportunity areas within Baltimore City and Anne Arundel, Baltimore, Carroll, Harford, and Howard Counties.

BRHP is accepting applications for a Landlord Relationship Specialist who will be responsible for recruiting new landlords and maintaining strong relationships with existing landlords. The Landlord Relationship Specialist will report directly to the Inspections Supervisor. This is an exciting opportunity for a candidate to join one of the most innovative Housing Choice Voucher and housing mobility programs in the country.

Essential Duties and Responsibilities 

The below statements are intended to describe the general nature and scope of work for the Landlord Relationship Specialist. This is not a complete listing of all responsibilities, duties, or skills required.

•    Recruit new landlords and units into the Baltimore Housing Mobility Program

•    Communicate with property owners and participants to help resolve landlord complaints

•    Facilitate and conduct the rent increase process

•    Conduct landlord briefings and participate in regional events to encourage landlord 

•    participation

•    Prepare and update communications to landlords and participants

•    Regularly updates internal tracking databases

•    Coordinate unit referrals and leasing activities with internal customers

•    Perform other duties as assigned.

General Requirements 

•    Honesty and integrity

•    Strong work ethic

•    Professional behavior and respect for colleagues, clients and external partners

•    Collaborative, supportive approach to work, open-minded to learning new process with an ability to manage change

•    Ability to work in a fast-paced, team environment

•    Ability to handle and prioritize multiple projects, deadlines, and excellent time management

•    Experience working with a diverse population

•    Sense of humor

•    Track record of reliable attendance and punctuality

Required Knowledge and Skills 

•    Ability to gain thorough knowledge of and to interpret and implement BRHP’s policies and procedures 

•    Ability to act as a representative of BRHP to the public

•    Excellent customer service and organizational skills

•    Strong attention to detail

•    Ability to perform the duties of the position with minimal direction through their own initiative

•    Ability to work in a time-sensitive environment.

•    Excellent work ethic and the ability to be at work on time and punctual.

•    Ability to use the internet to research and obtain information related to available rental housing

•    Obtain Housing Choice Voucher Specialist within 120 days of employment

•    Familiarity with Baltimore region rental housing market

•    Excellent written and oral communication skills

•    Ability to work with tracking spreadsheets and databases

Qualifications 

•    Bachelor’s degree

•    Three to five years of relevant experience

•    Valid driver’s license and automobile insurance

How to Apply 

•    Submit a cover letter and resume tailored to the Landlord Relationship Specialist opportunity 

•    For more information about the organization, visit www.brhp.org 

•    Job Type: Full-time, Non-Exempt          Hours: Monday-Friday 8:30am-5pm 

•    Salary: $56K-$58K Annually 

Additional Details 

•    This position includes competitive pay, flexible time off, a benefits package (medical, dental, vision, STD, LTD, life insurance and Flexible Spending plans) and a meaningful 403B contribution match 

•    Candidates may be eligible for bonuses throughout the year

•    Applications and resumes are reviewed on a rolling basis

•    The estimated time to complete the recruitment process can be up to four weeks 

•    As in-person work is required for the first 8-12 weeks of employment, all employees at BRHP are expected to have the first two COVID shots and at least one COVID booster. 

•    BRHP is an equal-opportunity employer committed to creating an inclusive environment for all employees.  Employment decisions are made without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected status. 

**Please note: Though we are currently operating under a hybrid work model, an onsite/in-office presence is required!