Senior Business Analyst

Description

About Us:

eSimplicity is a modern digital services company that partners with government agencies to improve the lives and protect the well-being of all Americans, from veterans and service members to children, families, and seniors. Our engineers, designers, and strategists cut through complexity to create intuitive products and services that equip federal agencies with solutions to courageously transform today for a better tomorrow.

Purpose and Scope: 

A successful Senior Business Analyst will build a strong working knowledge of business and technical requirements that support our products and data. They will also have strong organizational, critical thinking, and communication skills.  

You should be analytical and an excellent communicator. If you also have a healthcare data acumen and problem-solving aptitude, we’d like to meet you. You will work first on projects that support the Centers for Medicare and Medicaid Services (CMS) as we develop a next-generation system that directly impacts healthcare quality. 

Responsibilities: 

·  Migrate Atlassian tools to Salesforce to meet organizational requirements.

·  Keep Salesforce environment updated with the latest features and plugins.

·  Create and manage user accounts, groups, and permissions, ensuring proper access control and security compliance.

·  Design, develop, document, and maintain workflows, templates, custom fields, screens, and other configurations within Salesforce tools 

·  Collaborate with stakeholders and cross-functional teams including IT, finance, operations, and senior management to align business needs with technology solutions.

·  Monitor system performance, troubleshoot issues, and optimize Atlassian applications for reliability and efficiency.

·  Identify operational, financial, and technological risks and opportunities for improvement. 

·  Provide end-user support and training, including creating documentation and conducting training sessions.

·  Integrate Atlassian tools with other systems.

·  Stay current with Atlassian product updates, features, and best practices, recommending improvements and upgrades.

·  Work with vendors and support teams to resolve technical issues and manage system upgrades and migrations.

·  Collaborate with teams to identify and understand their needs and translate them into Salesforce workflows.

·  Develop and present reports, dashboards, and insights to stakeholders and senior leadership.

·  Analyze and document business processes end-to-end to identify risks and opportunities for efficiency improvements.

·  Work with stakeholders, Product Owners, and agile team members to develop and prioritize concise and testable epics, features, and user stories based on user needs, program strategy/roadmap, policy/program requirements, and hypothesized value as part of the development of healthy product or team backlog. Ensure backlog items are well-defined and ready for development and lead backlog refinement sessions.

·  Engage closely with the Agile team, ensuring clear communication and successful execution of product requirements and acceptance criteria. Educate the team on requirements and business background to help ensure delivery of key outcomes. Support the testing and validation of user stories against acceptance criteria.

·  Build programmatic and technical subject matter expertise through research and fact-finding to produce concise, accurate requirements and systems documentation. Maintain technical documentation, ensuring it is up to date with systems iteration and evolution.

·  Establish an understanding of user needs, behaviors, and pain points, in addition to an understanding of overarching goals of the program, to build and guide product strategy and product requirements. Complete gap analyses to ensure requirements comprehensively solve business problems.

·  Build a trusting, open, and communicative relationship with clients and stakeholders to effectively communicate and clarify requirements between stakeholders, including clients, development teams, and leadership.

·  Communicate effectively across cross-functional teams and align everyone towards shared goals and effectively define, refine, and execute product requirements. Recognize opportunities to improve collaboration and introduce new collaboration approaches / processes. 

Requirements

Required Qualifications: 

• All candidates must pass public trust clearance through the U.S. Federal Government. This requires candidates to either be U.S. citizens or pass clearance through the Foreign National Government System which will require that candidates have lived within the United States for at least 3 out of the previous 5 years, have a valid and non-expired passport from their country of birth and appropriate VISA/work permit documentation. 
• A Bachelor’s degree in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline. 
• 7-10 years of experience in business analysis.
• Experience as a Salesforce Systems Administrator or similar role.
• Experience working on large-scale projects and handling day-to-day operational requests is often expected.
• Strong understanding of Salesforce workflows, permissions, notification schemes, screens schemes, plug-ins, etc.
• Proficiency in data analysis tools and techniques, such as SQL and Microsoft Excel.
• Proficiency in agile process and agile management/ documentation tools (ex: JIRA, Confluence,)
• Familiarity with system analysis, process modeling, dashboard creation, and software maintenance.
• Competency in using visualization tools (ex: Visio, Lucid) to create meaningful systems diagrams and business logic documentation. 
• Strong communication skills, both verbal and written, to effectively liaise between business and IT teams and communicate with senior management.
• Critical thinking, problem-solving, analytical thinking, and decision-making abilities.
• Collaboration and relationship-building skills to work with various stakeholders.
• Ability to multitask, work under pressure, resolve gaps, adapt to change in priorities, manage time efficiently, and negotiate with stakeholders.
• Ability to be collaborative within cross-functional teams and recognize opportunities to improve collaboration and introduce new approaches / processes. Willingness to take initiative and foster innovation within the team.

Desired Qualifications: 

• SAFe certification and/or practical SAFe experience.
• Experience building requirements around medical data.
• Domain knowledge of Medicare, Medicaid or healthcare verticals. 

Working Environment:
eSimplicity supports a remote (or hybrid depending on the role and program) work environment operating within the Eastern time zone so we can work with and respond to our government clients. Expected hours are 9:00 AM to 5:00 PM Eastern unless otherwise directed by manager.

Occasional travel for training and project meetings. It is estimated to be less than 5% per year.

Benefits:
 eSimplicity offers a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) retirement benefits, paid time off, paid holidays, life and disability insurance, and additional wellness and employee support programs. Eligibility may vary based on employment status and applicable plan terms.

Reasonable Accommodation:
eSimplicity is committed to providing reasonable accommodations to qualified individuals with disabilities during the application and hiring process. Applicants who need assistance or an accommodation should contact Human Resources.

Equal Employment Opportunity:
eSimplicity is an Equal Opportunity Employer, including disability and protected veteran status. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability, or any other legally protected status.