Treatment Coordinator

Description

The Treatment Coordinator plays a pivotal role in ensuring that we are staying the course with our mission through providing excellent patient care.

The Treatment Coordinator is a highly trained technician who administers daily TMS treatment. Their responsibilities revolve around patient needs and the daily treatment. This includes handling of the treatment equipment, patient documentation and tracking, scheduling, and excellent customer service to meet our patient's needs. The Treatment Coordinator must possess excellent customer service skills, attention to detail, a willingness to learn, and dedication to our mission. We are looking for those who have a desire to help build on our foundation as a team to heal our communities and have the patient’s best interest in mind.

Candidates for this position are required to have access to instant and reliable transportation and no issues working within our operating hours. (Operating hours may vary between locations). Our average hours of operation are Monday-Friday. This is a full-time position requiring 32-40 hours per week with some possible over time depending on need and patient load.

Our comprehensive training program is proven to transform candidates with little or no previous experience with TMS Therapy, into fully knowledgeable and certified Technicians who provide excellent daily treatment for our patients. Our training program far surpasses the industry standard, as we involve a group atmosphere and a dedicated Trainer. Training consists of both lecture in a classroom setting and hands-on experience that leads to a final certification. During training, travel is required to work at our different sites; therefore, reliable and instant transportation is required for this position.

Requirements

• Exceptional Communication and Written Skills
• Maintains the highest level of patient confidentiality
• Ability to interact professionally with patients, families, physicians, and other healthcare workers
• Demonstrates a high level of flexibility to meet patient needs
• Demonstrates commitment to the vision, mission, and values of the company
• Accuracy with attention to detail
• Ability to work both independently and/or as part of a team in a fast-paced environment
• Well organized; able to prioritize multiple projects and deadlines, multi-task skills
• Excellent customer service skills with sound sensitivity judgments and courteous phone manner
• High-energy; productive work habits, flexible, and adaptable to change
• Has emotional intelligence to work with behavioral health patients
• Excellent typing skills and computer proficiency

Required Education/Experience: 

• Bachelor's Degree preferred or 3+ years in health care or customer service
• Experience working in Client or Patient facing Customer Service
• Have a valid Driver’s License

Location & Training Requirements:

This position is based out of our Southlake, TX location. However, candidates must be open and willing to train across multiple locations within the Dallas–Fort Worth (DFW) metroplex during the onboarding and training period. Training will require travel to various DFW-area sites, and flexibility is essential to ensure a comprehensive and consistent learning experience.

Reliable and instant transportation is required, as training schedules and locations may vary based on operational and patient needs.

Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This role can be physically demanding at times, requiring the ability to fully function both shoulders, arms, wrists, hands, and fingers independently of one another. Light but frequent and repetitive movements are required.

Environment: Clinic Setting

EEOC Disclosure: TMS Neuro Solutions is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status