IT Help Desk Support Intern

Description

About South Boston Community Health Center

South Boston Community Health Center (SBCHC) is a mission-driven, community-based health organization committed to providing high-quality, compassionate, and accessible care to individuals and families. We serve a diverse patient population and are dedicated to advancing health equity, collaboration, and excellence in care. Our employees play a vital role in supporting our mission and the communities we serve.

Work Environment & Culture

SBCHC offers a fast-paced, team-oriented healthcare environment that values respect, collaboration, and continuous learning. Employees work closely with interdisciplinary teams and are expected to demonstrate professionalism, flexibility, and a commitment to patient-centered care. We strive to create an inclusive and supportive workplace where employees feel valued and empowered to grow.

Position Summary

South Boston Community Health Center is seeking an entry-level IT Help Desk Support professional to assist with Windows/PC hardware day-to-day technology support across the organization. This role is ideal for a motivated student interested in gaining hands-on experience in IT support within a collaborative healthcare environment. The individual will provide first-level technical assistance to staff, troubleshoot hardware and M365 software issues, and assist with general IT operations under the direction of the IT team. 

Essential Duties & Responsibilities

• Provide first-level help desk support for staff via phone, email, and in person 
• Troubleshoot and resolve basic hardware, M365, and connectivity issues 
• Assist with onboarding and offboarding activities (computer setup, account access, equipment inventory) 
• Support Windows desktops, laptops, printers, mobile devices, and common peripherals 
• Assist with Microsoft 365 applications (Outlook, Teams, Word, Excel, OneDrive) 
• Maintain documentation for common issues and solutions 
• Escalate more complex technical issues to senior IT staff as needed 
• Assist with IT projects and general administrative tasks as assigned 
• Follow established IT policies, security practices, and HIPAA requirements 

Requirements

• Currently pursuing coursework in Information Technology, infrastructure, operations, or a related field 
• Basic understanding of computer hardware, operating systems, and desktop applications 
• Strong customer service skills with the ability to communicate technical information clearly 
• Reliable, organized, and detail-oriented 
• Ability to work independently and as part of a team

 Preferred Qualifications 

• Previous IT support experience, internship, or co-op 
• Familiarity with Windows operating systems 
• Exposure to Microsoft 365 or similar productivity tools 
• Interest in healthcare or nonprofit environments 

Knowledge, Skills & Abilities

• Strong organizational and time management skills.
• Attention to detail and accuracy.
• Ability to maintain confidentiality.
• Customer service-oriented mindset.
• Flexibility and adaptability in a fast-paced environment.

Benefits & Perks

SBCHC offers a comprehensive benefits package designed to support employee well-being and work-life balance, which may include:

• Medical, dental, and vision insurance.
• Paid time off, holidays, and sick time.
• Retirement plan options.
• Professional development and training opportunities.
• Employee assistance programs.
• Other benefits in accordance with employment status and union agreements.

Compliance & Employment Requirements 

• Employment is contingent upon successful completion of a background check and reference checks.
• Proof of COVID-19 and other required vaccinations may be required in accordance with SBCHC policy and applicable laws.
• Selected candidates must meet all licensing, certification, or credentialing requirements applicable to the role.

Equal Opportunity Statement

South Boston Community Health Center is an Equal Opportunity Employer and is committed to fostering a diverse, inclusive, and equitable workplace. We do not discriminate on the basis of race, color, religion, creed, national origin, ancestry, ethnicity, sex, pregnancy, age, disability, genetic information, sexual orientation, gender identity or expression, marital status, veteran or military status, or any other characteristic protected by federal, state, or local law.

SBCHC is dedicated to ensuring equal employment opportunities and creating an environment where all employees feel valued, respected, and supported. We encourage individuals from diverse backgrounds to apply and are committed to providing reasonable accommodations to qualified individuals with disabilities throughout the hiring process and during employment.