Have you ever had to make a judgment call outside of company policy to help a customer? What were the results of that decision?

Hard Difficulty

Hard questions require advanced understanding and critical thinking. Here, your problem-solving skills are key, as these questions often involve complex scenarios needing in-depth analysis and well-structured responses.

Behavioral question

Behavioral questions assess how you've handled past situations, providing insight into your experience and personal qualities. Reflect on real examples from your history to demonstrate your skills and character.

Here's a Hint

Balance your answer between showing initiative and respect for company procedures, and focus on the positive outcome and lessons learned from your decision.