Hard questions require advanced understanding and critical thinking. Here, your problem-solving skills are key, as these questions often involve complex scenarios needing in-depth analysis and well-structured responses.

Focus on a specific strategy that you have directly been involved with to reduce customer churn. Be ready to describe the situation, your action, and the measurable outcome of your strategy. Use data or metrics to quantify the impact, and highlight your personal contribution to the strategy's implementation and success.

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