If a guest claims the host is requesting unlisted charges after the booking, how would you mediate the issue?

Hard Difficulty

Hard questions require advanced understanding and critical thinking. Here, your problem-solving skills are key, as these questions often involve complex scenarios needing in-depth analysis and well-structured responses.

Situational question

Situational questions put you in hypothetical scenarios to evaluate your problem-solving and decision-making skills. They require you to think quickly and showcase how you would navigate potential challenges at work.

Here's a Hint

Balance the interests of both parties by reviewing booking terms, gathering evidence from both sides, and proposing a solution that upholds platform policies while considering customer satisfaction.