A driver at Dash has been flagged for poor rider ratings over several trips. How would you handle this issue?

Hard Difficulty

Hard questions require advanced understanding and critical thinking. Here, your problem-solving skills are key, as these questions often involve complex scenarios needing in-depth analysis and well-structured responses.

Situational question

Situational questions put you in hypothetical scenarios to evaluate your problem-solving and decision-making skills. They require you to think quickly and showcase how you would navigate potential challenges at work.

Here's a Hint

Outline a balanced approach that includes data analysis, driver feedback, improvement opportunities, and clear consequences while maintaining both customer and driver satisfaction.