When a transaction fails on a platform like Compass, how do you investigate the issue, and how would you guide a customer experiencing frequent failures?

Hard Difficulty

Hard questions require advanced understanding and critical thinking. Here, your problem-solving skills are key, as these questions often involve complex scenarios needing in-depth analysis and well-structured responses.

Problem Solving question

Problem Solving questions are designed to test your analytical abilities and how you approach complex tasks. Demonstrate your logical thinking and creativity in crafting solutions to challenging issues.

Here's a Hint

Consider both the technical troubleshooting process and customer communication aspects. Think about systematic approaches to isolate the issue while maintaining excellent customer experience.