Let's say a Ola customer claims their driver ignored GPS directions and drove a longer route. How would you investigate and respond?

Hard Difficulty

Hard questions require advanced understanding and critical thinking. Here, your problem-solving skills are key, as these questions often involve complex scenarios needing in-depth analysis and well-structured responses.

Situational question

Situational questions put you in hypothetical scenarios to evaluate your problem-solving and decision-making skills. They require you to think quickly and showcase how you would navigate potential challenges at work.

Here's a Hint

Outline a systematic approach that includes reviewing map data, driver history, traffic conditions, and comparing the actual route to optimal routes before determining a fair resolution.