What actions would you take to address and resolve an issue where a server outage impacts multiple Onfido customers?

Hard Difficulty

Hard questions require advanced understanding and critical thinking. Here, your problem-solving skills are key, as these questions often involve complex scenarios needing in-depth analysis and well-structured responses.

Problem Solving question

Problem Solving questions are designed to test your analytical abilities and how you approach complex tasks. Demonstrate your logical thinking and creativity in crafting solutions to challenging issues.

Here's a Hint

Outline an incident response plan that includes both technical escalation paths and customer communication strategies, with particular emphasis on identity verification industry requirements.