What protocol would you follow to mitigate the impact of server downtime affecting a large Toptal customer base?

Hard Difficulty

Hard questions require advanced understanding and critical thinking. Here, your problem-solving skills are key, as these questions often involve complex scenarios needing in-depth analysis and well-structured responses.

Technical question

Technical questions probe into your industry-specific knowledge and skills. They require precise answers and are an opportunity to show your expertise and practical abilities in your field.

Here's a Hint

Outline a structured approach focusing on clear customer communication, escalation procedures, and problem resolution while maintaining Toptal's service standards.