A key customer at Aetna has shown declining usage patterns over the last quarter. How would you measure their health and propose solutions?

Very hard Difficulty

Very-hard questions are the ultimate test of your expertise and preparation. They demand not just knowledge, but creativity and strategic thinking, often addressing unique or highly technical aspects of your field.

Role Related Knowledge question

Role-Related Knowledge questions assess your specific expertise relevant to the position. Demonstrate your understanding of domain-specific concepts, methodologies, best practices, and how they apply to the responsibilities of the role.

Here's a Hint

Create a framework that combines usage metrics, engagement indicators, and customer feedback to diagnose the decline and develop a healthcare-specific recovery plan.