For a company like Grab, how would you figure out if customers are doing well or not? What tools or metrics do you use?

Hard Difficulty

Hard questions require advanced understanding and critical thinking. Here, your problem-solving skills are key, as these questions often involve complex scenarios needing in-depth analysis and well-structured responses.

Technical question

Technical questions probe into your industry-specific knowledge and skills. They require precise answers and are an opportunity to show your expertise and practical abilities in your field.

Here's a Hint

Outline a comprehensive approach using both quantitative metrics (retention, frequency of use, order value) and qualitative feedback. Discuss specific CX tools and methodologies relevant to super-apps with multiple services like ride-sharing and food delivery.