Suppose you notice a drop in customer engagement at Intuit. How would you measure their health and identify areas for improvement?

Hard Difficulty

Hard questions require advanced understanding and critical thinking. Here, your problem-solving skills are key, as these questions often involve complex scenarios needing in-depth analysis and well-structured responses.

Technical question

Technical questions probe into your industry-specific knowledge and skills. They require precise answers and are an opportunity to show your expertise and practical abilities in your field.

Here's a Hint

Outline a structured approach to customer health scores, metrics that indicate engagement issues, and methodologies for gathering both quantitative and qualitative feedback.