A key customer at Ledger has shown declining usage patterns over the last quarter. How would you measure their health and propose solutions?

Very hard Difficulty

Very-hard questions are the ultimate test of your expertise and preparation. They demand not just knowledge, but creativity and strategic thinking, often addressing unique or highly technical aspects of your field.

Technical question

Technical questions probe into your industry-specific knowledge and skills. They require precise answers and are an opportunity to show your expertise and practical abilities in your field.

Here's a Hint

Discuss specific metrics for cryptocurrency hardware wallet usage, engagement indicators, and customer service interactions to diagnose issues.