At Lenskart, if you were asked to show how customers are doing, what kind of reports or metrics would you put together?

Hard Difficulty

Hard questions require advanced understanding and critical thinking. Here, your problem-solving skills are key, as these questions often involve complex scenarios needing in-depth analysis and well-structured responses.

Role Related Knowledge question

Role-Related Knowledge questions assess your specific expertise relevant to the position. Demonstrate your understanding of domain-specific concepts, methodologies, best practices, and how they apply to the responsibilities of the role.

Here's a Hint

Consider both standard CX metrics (NPS, CSAT) and optical retail-specific indicators like repeat purchase rates, prescription renewals, and omnichannel engagement patterns.