For a company like nCino, how would you figure out if customers are doing well or not? What tools or metrics do you use?

Hard Difficulty

Hard questions require advanced understanding and critical thinking. Here, your problem-solving skills are key, as these questions often involve complex scenarios needing in-depth analysis and well-structured responses.

Technical question

Technical questions probe into your industry-specific knowledge and skills. They require precise answers and are an opportunity to show your expertise and practical abilities in your field.

Here's a Hint

Consider both quantitative metrics (usage statistics, renewal rates) and qualitative indicators (satisfaction scores, support tickets) relevant to banking software platforms. Mention specific customer success tools you've used.